Damage / Loss Claim

Damage / Loss Claim

Please complete this form to report any damages or losses related to your move. Include as much detail as possible to help us review your claim accurately and efficiently.
We’re truly sorry to hear that something may not have gone as expected during your move. While this form does not serve as an admission of fault, please know we take all claims seriously and are committed to handling each one with care and professionalism.

Customers have 60 days from the date of their completed move to submit a damage or loss claim. Once a claim is submitted, Swift Movers LLC has up to 60 days to review and respond.

Each claim is typically reviewed and managed by the specific team member assigned to it. For this reason, the most effective way to follow up on your claim is by emailing us at mainoffice@swiftmoverz.com so we can ensure your message is forwarded directly to the appropriate claim investigator.

If a settlement is approved, it will typically be issued back to the card used to pay for the move. If that card is no longer valid or is not the best method for reimbursement, we can only issue a physical check mailed to the address you provide. Unfortunately, we cannot issue payments to a new or alternate card that was not on file at the time of the move.

Thank you for providing the necessary details below—we appreciate your cooperation and patience throughout this process.
Today's Date*

MonthDayYear
Date
Please select the type of move you had:*
First / Last Name*
Please enter the same name that was used when booking or completing your move with Swift Movers.
Email*
example@example.com
Phone Number*
Cell phone is recommended so you can receive any links sent by Swift Movers LLC.
Mailing Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Date of Move Completion:*

MonthDayYear
Date

If you experienced more than one damage or loss, please describe one item at a time.

Please click "+Add Row" to list more than one damages.
Configurable list*
Link to item or repair quote (optional):*
If you have a link to the damaged item (e.g., product page, original listing) or a quote for its repair, please paste it here. Please enter N/A if not applicable.
Packed before movers arrivedPacked by moversMovers had no proper packing material availableItem barley fit through pathwayWall/floor protected before movers arrivedWall/floor protected by movers (materials needed before arrival)Other
Resolution request and additional details:*
Please let us know what resolution you feel would fairly address this damage or loss (e.g., reimbursement, repair, replacement). You may also include any additional details about your move or when the item may have been damaged.
Click to upload photos of the damaged item(s)

Upload Photos
If you are unable to submit photos via the button above, please email all photos to mainoffice@swiftmoverz.com with the subject line "Claim Photos - (Your Name)" Cancelof

Damage / Loss Claim

If you experienced more than one damage or loss, please describe one item at a time.