Thank you for your interest in Goldilocks & The Hound Hikers, your local professional pet sitting and dog walking/hiking service for Pasadena, surrounding cities and beyond. We thank you for your interest and look forward to working with you and your animal companion(s). Services are handle as reservations and are confirmed only when payments are received in advance, whether at the consultation or by mail. A regular billing schedule will be set up with all regular accounts that include dog walking/hiking or daily stop bys that occur on an ongoing basis. In general, all reservations must be made 2 weeks in advance. For national holidays, please try to give us at least 2 months advanced notice (if possible) for service, especially for those in need of overnight care.
For all daily, on-going services, cancellations must be made 24 hours in advance to receive a full refund or credit. Same day cancellations will be charged at full price. For all overnight house sitting services cancellations must be made 1 week in advance for a full refund or 72 hours (3 days) in advance for a 50% refund.
In the event of an emergency (natural disaster, personal emergency or animal emergency), or you suddenly have to leave town, we will need all of the information on the Animal Care Information Sheet completed and signed in order to meet your needs and the needs of the animal(s) at that time. Please take a moment to fill everything out. Keep in mind that we will need a key copy on file to provide these services and will expect to receive one at the initial consultation.