Policies and Guidelines
It is extremely important that we provide a healthy, safe and caring environment for our teens. These policies and guidelines are important to follow to help After School Matters maintain its values.
Dress Code, Personal Appearance and Hygiene
As an After School Matters volunteer, we ask that you wear appropriate casual or business casual attire. We trust you to use your best judgment about what is acceptable in the program or department you are volunteering in (i.e. no revealing attire or attire with obscene or offense language or advertisements).
Code of Ethics
We expect After School Matters volunteers to act at all times in an honest and ethical manner, in compliance with all laws and regulations and avoiding actual, potential or apparent conflicts of interest. Compliance with the code of conduct and ethics will sustain a culture where honest and ethical conduct is recognized, valued and exemplified throughout the organization.
For example, After School Matters expects you to:
§ Regard as the primary obligation the welfare of the person served;
§ Accept that in professional relationships, professional responsibility takes precedence over personal aims and views;
§ Serve program participants and partners with respect for individual differences and without discrimination, putting aside personal interest or personal identification with particular ideologies;
§ Hold yourself responsible for the quality and quantity of performance in carrying out After School Matters objectives and policies and work continuously through After School Matters channels to improve its procedures, service and personnel practices;
§ Contribute your knowledge, skills, and support to programs of community interest;
Volunteer’s Responsibilities to Co-Workers
A volunteer’s responsibilities to co-workers, fellow volunteers, and teens include the following:
§ Speak respectfully of colleagues, teens, partners and After School Matters when in discussion;
§ Treat colleagues and other volunteers respectfully and equally regardless of position, gender, race, ethnic group, sexual orientation, age, disability, religion or creed (or any other basis protected under federal or state law)
§ Handle and manage relationship challenges with colleagues and volunteers in a professional manner;§ Respect the opinions of others and assume ownership of one’s own opinions; and
§ Maintain the confidentiality of private and personal volunteer and organizational related issues.
After School Matters volunteers are expected to sign annually and uphold the organization’s Confidentiality Agreement. Confidential information includes, but is not limited to, any proprietary or confidential information pertaining to such matters as the business or operations of After School Matters, or of any of its division participants, or employee lists; any donor lists or information; or database information. Anyone who leaves a volunteer assignment at After School Matters for any reason is expected to promptly return to After School Matters any and all notes, plans, computer files, employee lists or other records, participant information, reports, proposals, technical information, and reproductions of any of these things, which relate in any way to After School Matters operations, business, employee files or records, or any of the items described in this policy.Violation of the rules set forth in this policy is cause for immediate termination as a volunteer.
A teen should never be transported anywhere by an instructor, volunteer or After School Matters staff. Instead please call a teen’s parent or consult the emergency contact information.
We prohibit all types of harassment, including but not limited to, harassment based on: race, color, religion, sex, age, national origin, marital status, sexual orientation, disability, pregnancy, veteran status, or any other status or basis protected under federal or state law. Accordingly -- harassment, whether by a fellow employee, an instructor, a teen, a guest, a third party, or a member of management -- will not be tolerated. We take allegations of all types of harassment very seriously. If you believe that you are the victim of harassment, you should immediately notify the Development and Volunteer Coordinator, or any other After School Matters staff. We will protect the confidentiality of harassment allegations to the extent possible under the circumstances and the law. After School Matters will promptly and thoroughly investigate all complaints of harassment, and if it is determined that harassment has occurred, management will take appropriate disciplinary action, up to and including discharge. Retaliation against any person who has complained about harassment, filed a charge of harassment, or who otherwise participated in an investigation of harassment will not be tolerated. If you believe that you are the victim of retaliation, you should immediately notify the Development and Volunteer Coordinator, or any other After School Matters staff.
Injury Incident Report
All accidents or injuries suffered by volunteers, guests and teens, no matter how minor they are, must be reported promptly to your After School Matters site supervisor. The site supervisor will complete an accident report and will document the incident.
If, in the course of your work with After School Matters, you receive a request from a media outlet/reporter, immediately refer the inquiring party to the nearest After School Matters staff member, or call the After School Matters Volunteer Coordinator at (312)-768-5200. Only the After School Matters communications team may approve media requests to film/interview/photograph students if they, or their parents/guardians, have provided written consent.