Santa Monica Pet Medical Center Client Satisfaction Survey

Santa Monica Pet Medical Center Client Satisfaction Survey
How did you find our services to be?

Outstanding Very Good Good Fair Poor
1. Was your call handled promptly?

Yes No
2. Was our telephone response courteous and helpful?

Yes No
3. Was our waiting room comfortable and clean?

Yes No
4. Did your wait before seeing the doctor seem reasonable?

Yes No
5. If Question 4 was no, did someone explain the reason for the delay?

Yes No
6. Was the veterinary technician and/or receptionist helpful and concerned with your pet?

Yes No
7. Did the veterinarian answer your questions clearly and completely?

Yes No
8. Did you feel that your pet received high quality, professional care?

Yes No
9. Were you given an estimate of charges for any treatment your pet received?

Yes No
10. Was our payment policy clearly communicated to you?

Yes No
11. If your pet stayed with us, was it returned to you clean?

Yes No
12. Would you recommend our hospital to your friends?

Yes No
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