Guest Satisfaction Survey

Guest Satisfaction Survey | Ontario CA Airport Hotel
Name*

First NameLast Name
E-mail*
Please List Dates of Stay (mm/dd/yyyy - mm/dd/yyyy)*
Q1) Please rate your experience of checking in
Rate your overall arrival experience:*
Was your check in fast and efficient?*
Were reservations made according to your preferences and requirements?*
Were you promptly greeted with smiles?*
Q2) How was your room?
Please rate the cleanliness of your room upon check in.*
Please rate the comfort level of your bed.*
Was everything in your room organized and easily accessible?*
Please rate your overall room experience.*
Q3) How was the internet?
Did you take advantage of the internet service in your room?*
Was the internet fast and efficient?*
Was the service easy to set up and use?*
Q4) Which of the following hotel services did you take advantage of?
Please check all that apply:

Fitness CentreConciergePoolBusiness CentreNone of the Above
Q5) Please rate your experience in the fitness centre
How was the equipment*
How was the cleanliness?*
How was the ventilation?*
Q7) Did you get a chance to visit one of our restaurants or bars?
Q8) Please rate your experience at blu Bar & Grill
How was the food?*
How was the service?*
How was the ambiance?*
How was the music?*
How satisfied were you with the wine list?*
How satisfied were you with the beverage selection?*
Q9) Please tell us how we can add value to your needs:
Food and Beverage?
Hotel Service?
Hotel Facilities?
Other?
Q10) In what ways have we done exceptionally well in making your stay memorable?
Q11) How may we improve to make us your preferred "Place to Meet"?
Should be Empty:

Guest Satisfaction Survey | Ontario CA Airport Hotel

Q1) Please rate your experience of checking in

Q2) How was your room?

Q3) How was the internet?

Q4) Which of the following hotel services did you take advantage of?

Q5) Please rate your experience in the fitness centre

Q7) Did you get a chance to visit one of our restaurants or bars?

Q8) Please rate your experience at blu Bar & Grill

Q9) Please tell us how we can add value to your needs:

Q10) In what ways have we done exceptionally well in making your stay memorable?

Q11) How may we improve to make us your preferred "Place to Meet"?