CEI Case Management
Case Created By:
Please Select
Customer Care Team
Other
Team Member:
Please Select
Kpickett
Ilondon
Fthomas
Vhurst
Lcleaves
Case Creator Name:
Contact First Name:
Contact Last Name:
Contact is Employee?
Please Select
Yes
No
Account Name:
Case Source:
Please Select
None
Phone
E-Mail
Web
In-Person
Social Media
Case Type:
Please Select
Troop Support and Girl Program
Product Sales
Service Area Support
Registration Reservations
Recruitment
Shop
Giving or Sponsorships
General
Other
None
Case Troop Sub-Type:
Please Select
Higher Awards (Gold Award, Silver, Bronze)
Outdoor Program/Camp
Program Grade Level(s)
Case Product Sub-Type:
Please Select
Cookies
Fall/other Product Sales
Case Service Sub-Type:
Please Select
Volunteer Onboarding & Support
Case Registration Sub-Type:
Please Select
Adult Learning Opportunities
Camp
Facility Rental
Program Events
Membership
Case Recruitment Sub-Type:
Please Select
N/A
Case Shop Sub-Type:
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Online
Retail
Case Giving Sub-Type:
Please Select
N/A
Case General Sub-Type:
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Governance
Finance
Public Relations/Marketing
Customer Care
IT Support
Human Resources
Case Other Sub-Type:
Please Select
N/A
Case Reason:
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Existing Problem
New Problem
Customer Inquiry
Other
Case Subject:
Case Description:
Internal Comments:
Status:
*
Please Select
New
Waiting on Customer
Researched
Escalated
Tier:
*
Please Select
Tier 1
Tier 2
Tier 3
Security Level:
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Low business impact
Medium business impact
Critical Business Impact.
Priority:
Please Select
Council Wide Impact
Multiple Girl Scout Communities impacted
Impacted
Individual Impact
Customer Notes
Preferred Method of Contact:
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Phone
Email
Either
Best Time to Call:
Closing Method:
Please Select
Email
Phone - Live
Phone - Message
In Person
Social Media
Closing Notes
Closed:
Please Select
Yes
No
Submit
Should be Empty: