CUSTOMER SATISFACTION SURVEY

Customer

E-mail

Which of our divisions do you order from most frequently?

What is your job function?

Other

Key contacts at M&L Precision Machining, Inc.

Please select the choice that indicates how well M&L Precision meets your needs.

PRODUCT QUALITY

Rows	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Quality of product
Meeting stated requirements of purchase order
Consistency of product quality
Technical / Engineering support
Product cleanliness

Comments

SALES / CUSTOMER SERVICE

Rows	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Understanding your product needs
Professionalism of sales personnel
Access to order status by phone or e-mail
Product pricing

Comments

ENGINEERING / PROCESS CONTROL

Rows	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Responsiveness to product engineering changes
Resolution of engineering issues
Overall support for manufacturablity
Manufacturing knowledge

Comments

PRODUCT PACKAGING & DELIVERY

Rows	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
On-time delivery performance
Packaging & preservation
Professionalism of delivery personnel
Certification & documentation

Comments

Thank you for taking the time to complete this survey.