• Current contact turn-around response time: 2 business days

    IMMEDIATE ANSWER:

    Please use the ORDER STATUS page on our website for your Ship Date, Order Details and Tracking Number info for an immediate answer. 

  • Current contact turn-around response time: 2 business days

    IMMEDIATE ANSWER:

    You will need to use the email address used when the order was placed. Please be sure to check your spam folder if you do not see the automated email in your inbox within a few minutes. Click Here to retrieve your order number.

  • Do you have a custom logo or design that is not already in our store? If so Click Here to submit your design question. 

  • If you have a price question about an item already in our store, you can add that item with the selections you've made to your shopping cart to get a price.

    If you have a price question about something not listed in our store, such as a custom design, or you'd like to further customize an existing item please Click Here to submit your price-quote question.

  • • Production Time

    • Crystal toppers ship in 25 business days.
    • Plain toppers ship in 15 business days.
    • Centerpieces and Table Numbers ship in 25 business days.
    • Crystal accessories ship in 15 business days.

    When will my order ship? Use our Estimated Ship Date Calculator

    *Business days DO NOT include weekends or holidays that may fall on a week day.

    *Ship Date IS NOT delivery date.

    •Rush Service Information

    If you need your order faster than the above production times, we offer a few different Rush Service Options below:

    • 2 business days
    • 7 business days
    • 14 business day

    •Shipping Information

    We ship via USPS. Transit time is usually 2-3 business days depending on your location.

    We welcome international orders. Transit time may be 4-6 weeks. Please note production time and time spent in customs is not included in the transit time.

    Once your order has shipped you will receive a shipment notification email via Stamps.com with tracking information.

    *Friendly reminder* You can always check the status of your order on our website. Click the ORDER STATUS option at the top of the page.

  • Current contact turn-around response time: 1-2 business days

    Please use the contact form below to submit your question if it is not listed in the options above or in our FAQ's 

  • Current contact turn-around response time: 1-2 business days

    TRACKING INFORMATION:

    Once your package has been scanned USPS will send your tracking number via email. If you do not receive this email please check your ORDER STATUS and your number will be there. Please note, it may take 24-48 hours before your tracking information is sent and is available online.

    PROBLEM WITH YOUR ORDER:

    Please use the contact form below to submit your question if it is not listed in the options above or in our FAQ's 

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