CUSTOMER SATISFACTION SURVEY
Customer
*
E-mail
Which of our divisions do you order from most frequently?
*
M&L Precision Machining
M&L Precision Medical Division
What is your job function?
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Buyer
Engineer
Other
Key contacts at M&L Precision Machining, Inc.
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Sales / Customer Service
Production Management
Engineering
Quality Assurance
Please select the choice that indicates how well M&L Precision meets your needs.
PRODUCT QUALITY
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality of product
Meeting stated requirements of purchase order
Consistency of product quality
Technical / Engineering support
Product cleanliness
Comments
SALES / CUSTOMER SERVICE
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Understanding your product needs
Professionalism of sales personnel
Access to order status by phone or e-mail
Product pricing
Comments
ENGINEERING / PROCESS CONTROL
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Responsiveness to product engineering changes
Resolution of engineering issues
Overall support for manufacturablity
Manufacturing knowledge
Comments
PRODUCT PACKAGING & DELIVERY
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
On-time delivery performance
Packaging & preservation
Professionalism of delivery personnel
Certification & documentation
Comments
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