Method Developer Feedback Survey
Thank you for giving us the opportunity to serve you better. Please take a few minutes to tell us about your experience.
Date
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Month
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Day
Year
Date
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Customer Name (First and Last)
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Email
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example@example.com
Customer Organization
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Which Program did you use recently?
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AOAC Performance Tested Methods (PTM)
Harmonized project (PTM/OMA/AFNOR/etc)
Modification services (PTM)
Annual Certification Renewal (PTM)
Please select the service used for Consulting:
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New Submission for Protocol Development for PTM
Modification to an Approved PTM
No Consulting done
Please indicate your level of satisfaction on the following aspects of our products and services:
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Very Unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Not applicable
Application process
Delivery of Invoice
Payment processing
Delivery of Consultant notification
Expert peer review and approval of protocols and/or manuscripts
Independent Laboratory Process (if applicable)
Annual Renewal communication
Comments:
Back
Next
Please indicate your level of satisfaction on the following aspects of our products and services in relation to your assigned TECHNICAL CONSULTANT:
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Very Unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Not Applicable
Knowledgeable
Professionalism
Quality of Service Provided
Ability to meet Organizational needs
Responsiveness to inquiries
Overall Communication and follow-up
Project Timelines
Technical expertise in drafting validation outline protocol
Comments:
On average, how often does your organization apply to use our products or services?
1-3 Times per year
4-6 Times per year
7-9 Times per year
Do you have any additional comments regarding interactions with staff or any of the above questions?
*
Do you have any suggestions for improving our products and services?
Thank you for taking the time to complete this survey. We value your comments and experiences.
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