RMA Request

RMA Request Form

Please complete this form. This gets the process started for your repair and advance exchange. Advance exchange is a benefit of being a PMA customer only.

To check the status of your repair you may email techsupport@icico.com or call 815-484-2100 opt 1.

Do you require a loaner time clock? *

Yes No

Advance exchange is a benefit of being a PMA customer only. If you receive an advance exchange please return your malfunctioning time clock using the enclosed UPS shipping label within 10 days. Automatic invoices will be generated for retail cost of replacement if not returned. *

I agree I disagree

We are unable to process your request at this time. Please contact Tech Support at 815-484-2100 option 1 or at techsupport@icico.com regarding your RMA request.

Case Number *

Company Name: *

Contact Name: *

First Name Last Name

Phone Number: *

Area Code Phone Number

E-mail: *

Shipping Address: *

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code

Shipping Notes:

Shipping Type: *

Normal UPS Overnight / Express - Extra Charge

Information about your time clock.

Serial number of your clock: *

can be found under or on the side.

Tell me what the clock is doing or not doing: *

Upload a photo.

Upload a File

sometimes a picture is worth a thousand words

Type of clock: *

IT - 3100 Punch Type

Pin entry Bar Code Finger Print HID - Prox Card Also uses POE for Power

Punch Type

Pin Entry Bar Code

Did you know that most Handpunch clocks that come in for not taking punches, just need to be cleaned.
Remember not to use alcohol it damages the clock.

Communication Type:

Network -- DHCP Network -- Static IP's Direct wire Don't Know

Static Network settings - if left blank your network setting will need to be setup after you have the clock back.

	1st Value ie: 192	2nd Value ie: 168	3rd Value ie: 100	4th Value ie: 50
IP
Subnet
Gateway

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