Fenix Warranty / Return / Repair Form

Today's Date*

MonthDayYear

Return Authorization Number (RMA)*

Found in the email that directed you to this form

Full Name*

First NameLast Name

Address (USA Customers Only)*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

E-mail*

Phone Number*

Area CodePhone Number

Product Model*

Serial Number*

What retailer was your item purchased from?

Where did you purchase the item from?*

Fenix StoreFenix OutfittersCR123Batteries.comOther / Unsure

Order Number

Purchase Date*

*Best estimate if unsure

Fenix Warranty Term

Flashlights and Headlamps with a removeable battery are covered for 5 years from the date of purchase. Any removeable battery included with said light is covered under the battery/accessories warranty seen below.

Flashlights and Headlamps with a built-in, non-removeable battery are covered for 2 years from the date of purchase.

Electronic accessories such as batteries and battery chargers are covered for 1 year from the date of purchase.

If you registered your product you are entitled to an extra 6 months added to your warranty term.

Based on the Warranty Term above, is your product currently under warranty?*

YesNo

Please upload a screenshot/photo of your receipt if you have it.

Please upload a photo/screenshot of your receipt if you have it.

Browse Files

We may require a receipt in some circumstances to confirm coverage.

Please Select One of the Following:*

I decided I didn't want the product and would like a refund (within 15 days of purchase. If not in resale condition, 25% restocking fee)I decided I didn't want the product and would like a credit applied to my customer account (within 15 days of purchase. Credit applied is full amount paid)(If not in resale condition, 25% restocking fee)Exchange for new product (item is defective within 30 days of purchase)For Repairs (under warranty and proof of purchaseFor Repairs (out of warranty, had light longer than 5 years

What issues are you having with the item(s), in as much detail as possible?*

Your service options

Fenix-Store is happy to service your warranty claim even if your light is purchased from a different retailer. You may choose Option 1 or 2 if your light is under warranty. If your light is not under warranty, please select Option 3.

1) Fenix-Store will keep your light and provide store credit for its value. Store credit value is equivelent to the base value of the flashlight minus deductions based on condition. If you select this option a return label will be provided for you.

Base value is equal to the current price of the product on Fenix-Store.com, or the price listed on the provided receipt (from a reputable seller).
We try not to deduct credit whenever possible. Deductions to credit will only be made for lights with moderately heavy wear. The maximum deduction is 25% and will only be applied in cases of heavy wear.
If you do not already have a Fenix-Store customer account, one will be created for you based on the information you have filled in above.

2) Fenix-Store's licensed repair center can fix your light for you at no cost. Please be aware that the turnaround time for repairs depends on a number of different factors including repair center workload and parts availability. An average repair takes about two weeks to complete. No return labels are provided for repair orders but we will cover shipping back to you.

3) If your light is outside the full-coverage warranty period it may still be able to be repaired but there will be a fee for any parts that are replaced. No return label will be provided but there will be no charge for repair labor and we will cover the cost of shipping back to you.

Which warranty option would you prefer?

If you are including batteries with your repair order please specify the brand and milliamp (mAh) capacity.

Ex: Fenix 3500mAh

How many batteries?

PLEASE USE A SHIPPING METHOD THAT OFFERS A TRACKING NUMBER. SAVE YOUR TRACKING NUMBER UNTIL YOU RECEIVE YOUR LIGHT BACK FROM THE REPAIR CENTER*

I understand.

Complete CAPTCHA*

Send To:

Fenix Repairs Center

RMA#:________________

904 S. Main Street

Broken Arrow, OK 74012

Fenix Warranty Form