Before you submit a ticket read this:
1. If this is just a one-time event, please do not submit a ticket on it. We cannot diagnose a single event.
If it is a connection issue we find in 90% of tickets submitted is a failure with the operators computer or Internet connection. A simple shutdown and restart will usually fix most connection issues.
ADMS is not a simple webpage connection, it is a heavy connection using RDP over SSL and requires a good PC processor and a strong internet connection to keep it alive as well as moving documents for storage.
Unfortunately, many agencies and users purchase equipment that is based on price and has minimum requirements that are designed to surf the web and check emails and not function as an enterprise business machine.
2. Do not use the ticket system to request an installation. We must have an approval from your agency Administrtor. Without this we cannot install a licensed copy of ADMS.
3. Your ticket issue will be answered within 24 hours. Please keep an eye on your email (& junk folder) for response.