• Chim-Scan Repair Form

  • IF your the Office Manager or Warehouse Manager and have no idea what to send. We're here to help you, so feel free to reach out, before you send us stuff. Send an email to info@chimscan.net or esther@chimscan.net Or Text 641-472-7643 - Tell us who you work for and what the guys dropped on your desk. A picture or video are also welcome.

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  • Why do we want to know all of this?

    Because it can take up to four business days (depending on your location and how you send it) for your unit to arrive here, this form acts as a packing list for us, so should the box be damaged, we can verify we have everything you sent. Also, this form helps us know who sent the unit and where we need to send it back to; shipping tags don't always give us the information we need.
  • PLEASE send us a photo of what you're sending. You can text the photo or video to 641-472-7643 - please include your name and company name.

    This helps us to check that what you sent wasn't damaged in shipping. PLEASE give our number to your tech's so they can send us photos or videos while in the field. We may be able to help before your send it back.
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  • How does this help you??

    By filling this out, you not only help us, but you help your office staff (even if you are the office staff) what needs to go, what you were sending when you sent it, and why you're sending it. If you keep a copy of this, you can track how often you're sending a unit or units back for repair and what needs to be repaired. This way, if you notice you're always sending a cable back for the repair, you can track down the cause.
  • IF your the Office Manager or Warehouse Manager and have no idea what to send. No worries. Send an email to info@chimscan.net or esther@chimscan.net Or Text 641-472-7643 - Tell us who you work for and what the guys dropped on your desk. A picture or video are also welcome. We're here to help you, so feel free to reach out.

  • NOTE : Call Tags are getting more expensive! So to save yourself some $$ please look into going to UPS.com or FedEx.com and creating a tag for yourself. PLEASE READ the Note we've put for taking it to a Pack 'n Ship store as those suggestions hold true for getting a tag from either UPS or FedEx. IF you need packing suggestions, please contact us. PLEASE make sure anything you send is in a size appropriate box and has some form of packing.

  • PLEASE get and keep the tracking number for any package you send us.

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