If you would like to start a new Product Service Request, please click the below link:

Product Service Request

     For all Non Viking Brands Distributed: Non-Viking / Lynx Brands Distributed

If you wish to follow up on a previously scheduled request, or are in need of additional assistance, please see our escalation document below to ensure your needs are taken care of.  

Thank you for being a proud member of the Middleby Residential family!  

 /    Service Requests:

Viking Repairs                                Phone Number              Email Address

      Locate An Authorized Service Company Near You

In-Warranty Repair                        888-845-4641,3                                 customercare@middlebyresidential.com

Out-of-Warranty Referrals            888-845-4641,3           customercare@middlebyresidential.com                     

Inquiry on Open SVC Request       888-845-4641,3           customercare@middlebyresidential.com

    Service Support Manager: Rhonda Shuff rshuff@middlebyresidential.com (Direct: 678-546-2319)

 /    Parts Requests:  

For Parts Breakdowns or to ORDER ONLINE (Click Here)

 

Viking Parts Department                  Phone Number               Email Address

Create a New Parts Order                          888-845-4641,1           parts@middlebyresidential.com

Follow-up on Existing Order              888-845-4641,1         parts@middlebyresidential.com

RMA's & any other parts need            888-845-4641,1         parts@middlebyresidential.com

      Parts Manager: Rick Couch  rcouch@middlebyresidential.com     (Direct: 678.546.2341)

 /   Technical Service Support:

 Technical Support                        800-914-4799          techsupport@middlebyresidential.com   

     Technical Service Manager: Keith Baldwin  kbaldwin@middlebyresidential.com (Direct: 662.457.1138)

 /   Customer Care:

Viking Customer Care Dept              Phone Number                   Email Address

Customer Care Inquiries                  888-845-4641,3            customercare@middlebyresidential.com 

Other Brand Inquiries                      888-845-4641,3            customercare@middlebyresidential.com 

     Customer Care Manager: Cheryl Goodis  cgoodis@middlebyresidential.com  678.546.2365

If we have been unable to resolve your request with the above information, please contact for additional assistance:

   Randy Vandewater, National Service Manager  rvandewater@middlebyresidential.com  909.662.3501

   Jim Kramer, VP Customer Support  jkramer@middleby.com 678.546.2396