If you would like to start a new Viking Service Request, please click the below link:

Viking Product Service Request

For all Non Viking Brands Distributed: Non-Viking Brands Distributed

If you wish to follow up on a previously scheduled request, or are in need of additional assistance, please see our escalation document below to ensure your needs are taken care of.

Thank you for being a proud member of the Middleby Residential family!

Service Requests:

Viking Repairs Phone Number Email Address

In-Warranty Repair 888-845-4641,3 customersupport@middlebyresidential.com

Out-of-Warranty Referrals 888-845-4641,3 customersupport@middlebyresidential.com

Viking Service Locator

Inquiry on Open SVC Request 888-845-4641,3 customersupport@middlebyresidential.com

Service Support Manager: Rhonda Shuff Rshuff@middlebyresidential.com (Direct: 678-546-2319)

Parts Requests:

For Parts Breakdowns or to ORDER ONLINE (Click Here)

Viking Parts Department Phone Number Email Address

Create a New Parts Order 888-845-4641,1 parts@middlebyresidential.com

Follow-up on Existing Order 888-845-4641,1 parts@middlebyresidential.com

RMA's & any other parts need 888-845-4641,1 parts@middlebyresidential.com

Parts Manager: Rick Couch Rcouch@middlebyresidential.com (Direct: 678.546.2341)

Technical Service Support:

Technical Support 800-914-4799 techsupp@vikingrange.com

Technical Service Manager: Keith Baldwin kbaldwin@middlebyresidential.com (Direct: 662.457.1138)

Customer Care:

Viking Customer Care Dept Phone Number Email Address

Customer Care Inquiries 888-845-4641,3 customersupport@middlebyresidential.com

Other Brand Inquiries 888-845-4641,3 customersupport@middlebyresidential.com

Escalated Needs 888-845-4641,3 customersupport@middlebyresidential.com

Customer Care Manager: Cheryl Goodis Cgoodis@middlebyresidential.com 678.546.2365

If we have been unable to resolve your request with the above information, please contact for additional assistance:

Randy Vandewater, National Service Manager, rvandewater@middlebyresidential.com, 909.662.3501

Jim Kramer, VP Customer Support, jkramer@middleby.com, 678.546.2396