PURPOSE. Inline Utilities LLC is responsible for protecting the drinking water supply from contamination or pollution, which could result from improper private water distribution system construction or configuration. The purpose of this service agreement is to notify each customer of the restrictions, which are in place to provide this protection. The utility enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before Inline Utilities will begin service. In addition, when service to an existing connection has been suspended or terminated, the water system will not re-establish service unless it has a signed copy if this agreement.
The water system will maintain a copy of this agreement as long as the customer and/or the premises is connected to the water system.
The customer shall allow his premises to be inspected for possible cross-connections other potential contamination hazards. Inline shall conduct these inspections Utilities or its designated agent prior to initiating a new water service; when there is reason to believe that cross-connections or other potential contamination hazards exist; or after any major changes to the private water distribution facilities. The inspections shall be conducted during Inline Utilities normal business hours.
Inline Utilities shall notify the customer of any cross-connection or other potential Contamination hazard which has been identified during the initial inspection or the periodic re-inspection.
The customer shall immediately remove or adequately isolate any potential cross - connection or other potential contamination hazards on his premises.
The customer is responsible for water and sewer line blockage, repairs, damage or any other services needed.
RATES Customer agrees to pay a minimum $28.00 for water and a minimum $25.00 for Sewer, and $3.59 per 1000 gallons for water, and $3.59 per 1000 gallons for sewer usage. NHCRWA (North Houston County Regional Water Authority) rate is $2.32 per 1000 gallons of water and subject to change upon their rate increase. New service will be connected within three (3) business days of receiving your paperwork and deposit.
Inline Utilities will invoice Customer on a Monthly basis. However, the amount due for the current month invoice is due and payable on the 17th day of each month by 5:00pm.
Customer agrees to make payment in full no later than the 17th of each month. There will be a late payment fee of $5.00 or 10% of the current balance due for all payments received after 5:00pm on the 17th. It is the sole responsibility of the customer to contact our office during normal business hours if the monthly bill has not been received. All bills are normally mailed or emailed no later than the first of each month. Failure to receive a bill will not prevent you from being billed any late fees. Inline Utilities does not accept telephone payments.
Inline Utilities will continue billing the customer’s account unless the Termination Request is submitted via email, mail or faxed to us. You will be billed the base rate plus any usage. You are encouraged to use the form that is available on our website to discontinue services. Verbal requests will not be processed.
If payment is not received by the due date, a 10 day final/disconnect notice is mailed/emailed to customer, Inline Utilities will be forced to terminate water/sewer services for non - payment. Should termination occur, full payment made by guaranteed funds must be received, and a reconnect fee of $25.00 must be paid prior to the services being reconnected. Full payment must be received in our office during normal business hours in order to be reconnected within 24 hrs. of receipt of your payment. Payments made online or left in our drop box will be processed the next business morning and will be reconnected within 24 hrs. of the payment being processed.
As part of the termination process, you will be billed for the entire month when you discontinue services. Which is the base of $28.00 for water and $25.00 for sewer plus any usage. We do not prorate your final bill.
Payments are to be mailed to: 21755 I-45 Bldg. #11 Spring, Texas 77375 acceptable forms of payments are cashier’s check, money order, or personal check and cash. WE ALSO ACCEPT MASTERCARD, VISA, DISCOVER. We also accept payments online at our website you will need your account and create your user name and password.
ENFORCEMENT. If the customer fails to comply with the terms of the service agreement, Inline Utilities LLC shall, at its option, terminate service or properly install, test, and maintain an appropriate back flow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the customer.