If you wish to return your new or unused product within 90 days of ordering we’ll accept the return and issue a refund on the product. Please inspect your order immediately upon arrival. For returns, please fill out and submit our return authorization form. We will contact you within one business day with your return authorization number & a shipping label. The cost of the shipping label will be deducted from the refund. You may return the product within 90 days of receipt as long as the product is returned in new, unused and in resellable condition. Customized items are not eligible for a refund unless there was an error on our end.
Incorrect, Damaged or Defective Product
In the event that your order is incorrect, damaged or defective, please contact us via our return authorization form. We will send you a pre-paid shipping label to send back the original item, if applicable. Products properly returned according to these guidelines are eligible for a full refund once the return is received. Returns will be inspected prior to issuing refund.
We are unable to process any exchanges. In place of an exchange, the product can be returned and a new order can be placed for the item you need. Please see return policy above.
We do not charge a restocking fee on normal returns. If the product is returned used or in unsellable condition, Sara Glove reserves the right to charge up to a 20% restock fee. Product received damaged or incorrectly do not apply.
Shipping labels are sent on most returns to ensure the process is completed quickly and refunds are issued in a timely manner. Shipping labels would not be sent for truck orders or custom orders. The customer is responsible for the cost of the shipping label which will be deducted from the refund total. Prepaid labels will only be sent if there is an error on the part of Sara Glove.