Frequently Asked Questions
Is there a fee to work with Live Travel?
We value your time and investment in your travel. We spend many hours designing and collaborating with our networks and suppliers to create a trip that is tailored to your needs and values. A 30-min complimentary consultation is provided. A nonrefundable fee may be applied for our expertise and time. We trust you will agree that the service fee gives back the value in time saved from internet searches and planning work. Your benefit will be in living the vacation of your dreams worry-free.
Up to 7 days
Greater than 21 days
What services are included in the fee?
We provide concierge all-inclusive travel services from air and hotel bookings to excursions and dining reservations as well as assistance with travel insurance and claims and anything in between. Communication is prompt and available during late hours. We will work with you until we achieve an itinerary to your satisfaction. We will be with you for the entirety of your journey to care for any situations that might arise before, during and after the travel.
What if I am interested in only hotels or flights?
We have personal connections with partners worldwide including but not limited to Four Seasons, Ritz Carlton, Fairmont Hotels & Resorts and Starwood Hotels & Resorts. We are happy to assist you in booking business and first class flights.
How long will it take to customize an itinerary?
Every journey is unique and tailored to your travel needs. The time it takes depends on the complexity of the trip, but we will work to complete each itinerary in a timely manner. We will be in frequent communication with you so you will know what to expect.
How do I contact Live Travel during my holiday?
We respond promptly by emails and texts during off hours. Things may occur during daylight at your current destination but it could be 4am at our home base. We will be in contact with you as soon as we are able to ensure the continued enjoyment of your vacation.
Does Live Travel have liability insurance?
We carry a professional liability insurance of $1,000,000 per occurrence. The US suppliers whom we work with are members of United States Tour Operators Association (USTOA). They are insured for $1,000,000 to compensate clients should bankcruptcy is involved while holding a booking deposit.
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