Technology Work Order

Sweetwater City School System

TECHNOLOGY WORK ORDER
Teachers Name*

First Name.Last Name
Phone Number*

Area CodePhone Number
E-mail*
School *
Select your School
SPS Choices*
Room Location
SES Choices*
Room Location
BIS Choices*
Room Location
SJHS Choices*
Room Location
Device Type*

ChromebookComputerInternet ConnectionIPADPrinter
Chromebook Choices:*
Pick One
Student can't login to their Chromebooks or Access Gmail or Google Classtoom:

When the student turns on the chromebook, at the login page, please
click on Delete User, Then click on Add user and add the students info and password, this should get it fixed.
Student is having a problem accessing a site that others can.

This is a minor issue that we can correct quickly, in most cases. Please send us the students name and what grade the students in.

With this problem, please DON'T send the chromebook to the office.
The screen is turned sideways!

How do you rotate the screen on a Chromebook?

Simply hit ctrl+shift+refresh. The refresh key is the one with the spinning arrow. It'll rotate the screen 90 degrees.

If the problem continues, please complete this workorder.

** If you send your Chromebook to the Office for Repair, please attach the Student's Name and what is wrong with it, for quicker service.
If the screens colors look weird, do the following:

Step 1: Find accessibility features
Click your account photo or press Alt + Shift + s.
Click Settings .
At the bottom, click Advanced.
In the "Accessibility" section, click Manage accessibility features.

Turn off High Contrast Mode

If the problem continues, complete this work order.

** If you send your Chromebook to the Office for Repair, please attach the Student's Name and what is wrong with it, for quicker service.
OUT OF RANGE ERROR - SOLUTION

If a student is getting the error message "Out of Range" please do the following, I have found that this may be a possible fix.

Do a hard shut down / turn off, clicking on the button that says shut down.

Let the chromebook rest for 60 seconds, then turn it back on. The machine should reach out and connect with the nearest Access Point

If the problem continues, please complete this workorder.

** If you send your Chromebook to the Office for Repair, please attach the Student's Name and what is wrong with it, for quicker service.
Students Name

First NameLast Name
Students Password
Students Chromebook Password
Chromebook Assigned # in the charging station.
Example: 1 2 3 4 5 6 7 8 9 10
Chromebook S/N *
Serial Number
Please enter the students name below and we will reset the password ASAP.

** If you send your Chromebook to the Office for Repair, please attach the Student's Name and what is wrong with it, for quicker service.
Students Name
First and Last Name
Students ID#
If you have a new student that doesn't have a google account, Please continue with the work order below and we will get the account setup ASAP.

Normally by the next school day or before.
We will respond back to you by text or email with the students
newly created username and password.

** If you send your Chromebook to the Office for Repair, please attach the Student's Name and what is wrong with it, for quicker service.
New Students Name
New Students ID#
Please enter details of requested work and/or description of problem
Screenshot of the Problem, if possible

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Sweetwater City School System