Questions to ask when shopping for a mattress
Name of Current Sale/Promotion
What kind of Marketing/ Advertising was there for the store?
What is your impression of the store?
Easy to Navigate
What is the stores refund/return policy?
What was the first price shown?
What brand was the salesperson's go to?
Stearns and Foster
If other or house, what was the name of the brand?
What comparable model do we sell?
What qualifying questions were you asked?
What reason did the salesperson give for choosing this mattress?
Did they ask you to purchase?
What is the store's delivery policy and what is included in their charge?
How soon can the store deliver? What days of the week don't they deliver?
Were there any extra charges regarding delivery?
What incentives did the salesperson offer?
Discount above sales price
Price match competitor
What did the salesperson have to say about Mattress Firm or competitors
Would you have purchased from this salesperson? What did they do right or wrong?
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