Studio Policies:
Your Session:
The session fee is for the time and talent of the photographer only, and does not include any prints or an USB unless purchased. The session fee is due at the time of booking. Checks returned by the bank for any reason will be charges a $25 service fee and your session will be cancelled if not paid in full within 5 days.
Rescheduling/Re-Shoots: Requests for rescheduling/re-shoots are granted at my discretion. If you have a sick child on the day of the session please call to reschedule. If you try to keep the appointment, we will most likely request that you reschedule if we notice your child is sick. Sick or uncomfortable children do not like to be photographed and we know that you will not love your portraits nearly as much as if he or she was in good health. I reserve the right to reschedule if needed due to inclement weather, illness, emergency, ect. Failure to show up on the date and time of your session will result int your session fee being forfeited.
Wendy and her staff do capture many images during your session, you will see only those images selected by her, for previewing. We carefully render each image to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from my archives permanently after the artist rendering is complete. We always strive for excellence!
Delivery:
Please allow up to 4 weeks for your session to be completed. Some orders may take longer. Your portraits are an investment and an heirloom that should not be rushed. You will be notified by telephone or e-mail when your order is ready for pickup or viewing. If you are unable to pick up your order, we can ship your order to you for an additional charge.
Payment and prints:
Due to the custom nature of the work and the enormous labor/proofing/editing efforts it requires to prepare your order for print or digital delivery, payment for your order must be placed in full and is subject to a 50% cancellation fee should you change your mind about an order after it is placed. Once a print order is sent to the lab or a digital order is delivered, it is deemed nonrefundable. Due to the downloadable nature of digital files, there are NO RETURNS for digital products. Once you view the negatives and accept the files at your viewing appointment, the sale is final. Payments may be made cash, Visa, MasterCard, or American Express.
Archives:
All ordered images are kept on file for a period of 1 year. All other images are deleted after 30 days to clear our archives for future sessions.