Service Request Form

Service Request Form

Please provide the information below
Name *

First Name Last Name
Address *

Street Address

Apt/Suite etc

City State / Province

Postal / Zip Code
Phone Number *

Area Code Phone Number
E-mail *
Name on original order or order #
LIMITED TIME: Add a free Alien Ears logo and we will perform a standard cleaning on your in house repair! (only applies to monitors with no Alien logo's on them) *

Add the Free Alien Ears logo to my monitors (free standard cleaning) Do Not Add Alien ears Logo (If you already have the AE logo it will be reapplied) I already have the Alien Ears logo Remove Alien Ears Logo ($50)
Describe Issue *
PLEASE DO NOT SEND IN YOUR MONITORS WITH HEAVY PLASTIC CASES
(i.e. Alien tour case/pelican/otter) as extra shipping charges will apply

If you have a fit issue:
- Peel off any red wax on your impressions
- Try your impressions on for a snug fit
- If the fit is close we can do a quick build up or take down on them
- If fit is not close then we will need new impressions see> Impression Kit reorder
- Send impressions with monitors
A new 30 day fit guarantee starts again when you recieve your monitors back!

The warranty starts from the time you receive your monitors and not the actual time you have used them (come on folks!)

There is no specified turnaround times for repairs and your return will be serviced in the order that it was received.

NOTE: You will be emailed when your repair is checked in at Alien Ears

Repair Policy Agreement

In sending Alien Ears your units you agree to the warranty and policy terms as outlined in

You are obligated to pay shipping cost even if you choose not to have the work done

Warranty work includes repair but not shipping (either way)

If your repair is not covered under warranty and is over $100 we will contact you with repair cost.

Alien Ears is not responsible for lost or damage packages in coming to our lab due to the shipping service
- SIGN IN THE BOX BELOW THEN CLICK SUBMIT
  
  After clicking submit your repair form and instructions will be immediately
  emailed to you, please print and include it with your repair
By signing you agree to terms and policies *
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