Service Request Form

Service Request Form

Please provide the information below
Name*

First NameLast Name
Address*

Street Address

Apt/Suite etc

CityState / Province

Postal / Zip Code
Phone Number*

Area CodePhone Number
E-mail*
Name on original order or order #
Describe Issue*
🔧 Service & Repair Guidelines
Shipping Notice: Please do not send your monitors in oversized plastic cases (e.g. Alien Tour Case, Pelican, or OtterBox). These increase shipping costs and may incur additional charges.

👂 Fit Issues & Impression Instructions
Remove any red wax from your impressions.
Test fit the impressions for snugness.

If they fit closely, we may perform a quick adjustment (build-up or trim).
If the fit is way off, new impressions will be required. [Reorder Impression Kit >]
📦 Always include your impressions with your monitors when sending them in.

✅ Fit Guarantee & Warranty
A new 30-day fit guarantee begins once your monitors return to you.
The warranty begins when you receive your monitors—not when you start using them. (Yep, we’ve heard that one before.)

🔄 Repair Timeline
Repairs are serviced in the order received. We don’t promise turnaround times—but we do promise care and precision.

📬 You’ll receive an email confirmation once your repair is checked in at Alien Ears.
- 📝 Repair Submission Instructions
  Step 1: Sign in the box below. Step 2: Click Submit.
  
  Once submitted, your personalized repair form and instructions will be instantly emailed to you. Please print the form and include it with your repair shipment to ensure smooth processing.
By signing you agree to terms and policies *
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