NCR Form

NCR Form

"Non-Conformance Report"
Click Here for Instructions
Date

MonthDayYear
Date
Are you on the sales team or production team?*
'Taken By' Rep
Customer Name*
As it appears in PrintSmith
Who is the Sales Rep?*
As listed in PrintSmith
Where was the issue discovered?*

LFC - AG SignsAPP - ApparelCSD - Creative ServicesDIS - DistributionEPP - Electronic PrintFIN - Finishing ProductionFCR - Front Counter / CSRWEB - AG OnlineP&P - Pick & PackOPP - OffsetSAL - SalesSUV - Sublet/VendorCUST - CustomerOTH - Other
What type of error?*

1 - Client dispute2 - Customer signed proof w/errors3 - Damaged Product4 - Equipment Issue5 - Fulfillment error6 - Instructions not correct7 - Instructions not followed8 - Manufacturing9 - Order Entry10 - Pricing / Template11 - Printed / Pulled wrong file12 - Quality control / Proofing issue13 - Shipping/Logistics99 - Other
Describe what went wrong.*
What did we do to fix this order?
What did we do to fix this problem? List all steps.
Upload Photos of issue if you have them (not required)

Browse Files

Cancelof
Did the Customer discover this issue?

YESNO
Original Invoice #*
Replacement Invoice #
If required
Amount of Loss*
Retail value of the fix, pre-tax
Cost to Re-ship
To be added before closeout
Your Name*
Person Initiating NCR
3rd Invoice #
If Required

Where is the Faulty Product?*
We must get erred product back to us. Exceptions may apply. See Manager
Manager Approving NCR Action*
Action Taken
Reminders...
- Do Not Pick-Up the replacement invoice.
- Do Not Zero Out the replacement invoice. Replacement order should be written up as normal.
Should be Empty:

	YES	NO
Original Invoice
Replacement Invoice

Reminders...