**DUE to recent changes in seller policies at AMAZON, we are not receiving full name or detailed shipping information associated with your HotSnapZ ordersfulfilled directly from Amazon warehouses.
If your product was shipped directly from Amazon, you will need to report any shipping damage to Amazon on your Amazon account.
Note that all ingredients inside HotSnapZ are safe and non-toxic and simply washed with plenty of warm soapy water.
Should you be having a question, performance or warranty related issue, and your order was shipped from Amazon directly, we will need your full Amazon order number and shipping address entered below.
On rare occasions an order may arrive damaged as a result of rough handling during shipping. We know how disappointing this can be and we will make every best effort to respond and ship FREE replacements for such damage claims.
Uploading a photo of the affected product(s) below will save the time, energy and inconvenience of making a return and expedite replacements being send ASAP. Also, if you are having a product issue, please upload a photo of the affected item(s).
We thank you for the opportunity to address this unfortunate event.