We'll need to get a backukp of your ACT database.
Can you export the database yourself?
If you're technically competent you can do this yourself by following these instructions. If you're not comfortable doing this, go to the next paragraph.
- Click File > Back Up > Database…
- Click Browse…, then browse to the location you wish to save the backup to
- Give the file a new name (if desired), then click Save
- Decide whether or not you wish to include attachments by either leaving Include Attachments checked or by unchecking it
- Click OK to begin backing up the following items into a .ZIP file
Once the backup completes and the confirmation window appears, click OK to complete the backup process.
The file is likely larger than this form will allow you to upload. If so, go to our bulk file transfer site and send the file to help@ideal.io.
Need help? Want us to get the backup for you?
Make the request to help@ideal.io