BOATS, BIKES, PLANES, & RV'S
are not available for online ordering, please call 314-942-2082 for appointments & pricing
The sign-up process is simple and web-based. Please be very specific if you need any special arrangments as we want to meet your expectations for service. Online orders are available anytime during Mobile Auto Pros hours of operation. Please call the office at 314-942-2082 for availabilty or send an email to email@example.com.
What Do I Do On Service Day? (office location only)
You will not need to do anything extra from your normal everyday routine, park where you normally would and do what you normally do. Key Pick Up will be based on the earliest time your vehicle is available (which you indicate on your order form) Our service team will contact you directly for keys when they arrive, or when your vehicle is available. We will ask to get keys at your requested key pick up option. We can come directly to your floor or office and will be happy to pick them up from there, just let us know when we call. We will also ask you were you are parked. Please note we will contact you a maximum of 3 times for key pick up. (call with voicemail, text and email).
We will contact you via phone or text by the time indicated on your service request as your "Key Return By" time to get keys back to you and collect payment. Please use the box "Special Instructions/Important Info" to let us know any additional information regarding your vehicle. Please note that we do our very best to park in the same place we picked up your vehicle for your convenience. There is a possibility we may have to choose a different parking spot after completion. We will let you know exactly where you are parked when returning keys.
Possible Extra Cleaning Needed Info
We pride ourselves on our work, and some would say we perform miracles. But some just require added TLC. There are some situations that are extremely difficult to clean, and some that cannot come out completely. Some of these examples are: nail polish, red dye, heavily stained fabric seats, stains that have been set for over 6 months, driver fabric floor mat, animal waste, human waste, blood, etc. If we come across any of these situations, we will be sure to communicate our tried applications. letting you know if we are able to successfully make a signicant difference to an agreed satisfaction. If we feel more time is needed than provded in your service selection, we will contact you before starting service professionally making you aware an additional fee for extra cleaning time and chemicals is required. Our fees are applied $25, $35 or $45 depending size or difficulty.
Pet Hair Policy
We also know our pets love to go for a ride, and sometimes it shows in our vehicles. They like to leave behind their excitement in the form of excessive pet hair! These hairs sometimes like to weave themselves into the fabric of your vehicle. If your vehicle has excessive pet hair, please make sure to indicate that on your order form in the add on options of the wash package section.
Mobile Auto Pros operates under most conditions, including partly cloudy / overcast skies throughout the day. We do not cancel if there is only a slight chance of rain, or rain is scheduled for the evening. We will not perform exterior car washes on full rainy days or days in which the temperatures are under 34 degrees for the entire day. We may contact you to proceed with interior versions of your chosen package at a reduced rate. We will communicate via email if we are rescheduling. Mobile Auto Pros will also reschedule orders if there is heavy snow & icy conditions.
Rain Guarantee Policy
We offer a free exterior wash on your next scheduled service appointment if it rains or snows within 24 hours of your paid Pro Premium Wash package or any Detail package. The free wash will include an exterior wash of the car and exterior windows only. Tire dressing can be reapplied at an additional $2. You may also apply the rain policy credit ($8) to a higher package.
Exclusions: Any packages below the Pro Premium Wash Package, as well as all Interior Only packages, Oil Change Packages, and other packages that did not include an exterior wash are not applicable to the Rain Policy. Free services are also not applicable for the rain policy.
To receive the rain policy, please note it on your next order form in the "Payment Option" section. Please note the "Rain Policy" is only valid for 30 days from your previous wash service. the next appointment date later than 30 days cannot be carried over.
For extra large SUV's and trucks, and 3rd row seating, there is an additional charge of $5 to $10 on wash packages, our detail options are priced to size. This additional charge covers the extra time needed to cover the areas not considered "standard size." Standard size SUV's with 3rd row seating are exempt. If you are unsure if your vehicle is considered oversized, please contact us and we will gladly help clarify.
Waiver Of Liability
By checking the box below, you waive the right to indemnify Mobile Auto Pros for any previous damage, scratches, negligents, theft caused prior to service, or any case of damages Mobile Auto Pros in no way could have caused by its procedures, tools and/or employees operating under the proper policies, procedures and ethics. If new damage has appeared after service. all damages will be repaired to manufacturer quality after proper communication and investigation is found to be the fault of Moble Auto Pros chemicals, tools or negligent employee.