USEI OU Booking Request

All Booking Request times are in Eastern Standard Time (currently GMT-5).   Please advise if request is in GMT.

 

Standard Terms and Conditions (existing customer contract variations may exist)

• Uplink and Downlink service includes fiber transport between USEI’s Brewster Teleport or Vernon Valley Teleport and The Switch located at 60 Hudson Street, New York, NY.
• Minimum booking per service is fifteen (15) minutes, with increments of five (5) minutes, all prorated on an hourly rate.
• OU space segment is set for SCPC modulation.
• Invoices will be issued monthly by USEI in US Dollars with payment due within thirty (30) days.
• Cancellation Policy: Cancellation by customer of confirmed bookings are subject to cancellation charges as per the Occasional Use Service Agreement between the customer and USEI. Services which are shortened from their original firm booked time will incur cancellation charges for the portion of service which has been reduced.
• Testing Policy: Fifteen (15) minutes of test time will be available at no charge to customer for services of three (3) hours or longer. Customer must request the test time at the time of booking the event.
• ApproxOuts:USEI will offer space segment approxouts in fifteen (15) minute increments, with a maximum of thirty (30) minutes, subject to availability.
• GoodnightingServices:It is the customer’s responsibility to goodnight all services with the Vernon Valley Teleport (+1-973-823-6000) or the Brewster Teleport (+1-509-689-1000). If the customer fails to goodnight a service, the customer will be held liable for charges of entirety of any approxouts.
• Ordering of Services: Service requests will be considered confirmed when USEI issues an email confirmation to the customer.For any additional information, please contact USEI at +1-509-689-6000.