I am committed to helping you reach your goals! To ensure that there are no misunderstandings between, please carefully review the following Coach & Client Agreement. 

NOTE: Should you have any questions about logistics, including scheduling or payments, please email me directly at sarah@sparkhrsolutions.com

 

COACH + CLIENT AGREEMENT

This Coach & Client Commitment Agreement (“Agreement”) is a binding legal contract between you (“You” or “Client”) and Spark HR Solutions, a limited liability company (“Coach”).

 

SERVICES & FEES: 

One on One Coaching

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PAYMENT: You may choose to pay by American Express, Visa, or MasterCard. 

Please note that are no refunds, under any circumstance, for past payments made, even if you elect not to start, or complete, your coaching sessions.

* Remember: Your investment in coaching may be considered a tax deductible business expense.*

 

RESCHEDULING and CANCELLATIONS: I understand that we are all living in an amazingly busy, complicated and exciting world, and “life happens”. That being said, it is important that we respect each other’s time and avoid repeatedly rescheduling appointments. Rescheduling is allowed up to twenty-four (24) hours prior to a scheduled call. If a call is missed, then that call is forfeited and the time will be lost; it will not be rescheduled. True emergencies are the rare exception and will be evaluated on a case-by-case basis. If on occasion Coach chooses to waive this, it does not mean the policy has changed. If due to an emergency, Coach must cancel a session, Coach will make reasonable efforts to be available for a rescheduled session as soon as possible.

 

THE LEGAL STUFF.

CONFIDENTIALITY: Coach will not, at any time, use any of your information for Coach’s own benefit, or disclose any information to any third party. Coach will also not divulge that we are in a working relationship, unless you give Coach permission to do so. You are free to tell others that we are working together.

The coaching engagement will be held in strict confidence including: 

• The specific results of any personal or psychological assessments.
• Personal opinions and personally revealing information shared by the Client.
• Performance appraisals shared by any person in the system.
• Opinions and views expressed within the coaching session.

 To ensure that optimum conditions exist for the Client to discuss all issues that may impact the success of the engagement, the Coach will make the following assurances:

• To uphold any and all proprietary information as strictly confidential.
• To maintain the privacy of personal data and information collected on the Client, not discussing it without first securing agreement from the Client.

Notwithstanding the foregoing, the Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. The Credentialing process requires the names and contact information only, of all Clients for possible verification by the ICF.

By signing this Agreement, You agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole purpose of verifying the coaching relationship. No personal information will be shared.

If Client does not agree to the release of information to the ICF, it will in no way affect the coaching relationship.

Additionally, by authorizing below, You agree to allow the Coach to audio record one or more session(s) to be provided to the ICF and/or a mentor coach, for the sole purpose of verifying and evaluating the coaching relationship. Client will have the option to review the recording prior to Coach submitting to ICF and/or mentor coach.

 

If Client does not agree to the release of recordings, it will in no way affect the coaching relationship.
 

In addition to Coach’s commitment to keep your information in strict confidence, You are also expected to respect Your Coach’s privacy and confidentiality.  While You are free to share what You experienced and learned, please treat as confidential any specific personal or business details that You learn about Your Coach.

DECISIONS AND RESULTS: You are ultimately responsible for decisions made about Your life and Your business. Coach will offer resources, make referrals, and share Coach’s experiences. However, it is up to You to decide which, if any, to act upon. If You decide to take a recommendation, it is Your choice and You take full responsibility for it. Participating in a coaching program is entirely voluntary. You understand, acknowledge, and agree that nothing in this document, nor in our sessions, Coach’s advertising, and/or Coach’s marketing, should be construed as a guarantee of any kind of outcome or result.

If You decide to work with someone based on Coach’s referral, You must know the workings of that relationship will be entirely separate of Coach’s relationship with You. You understand, acknowledge, and agree that Coach is not responsible for and cannot guarantee the performance of, any goods and services provided by others.

WARRANTIES: All content and other services provided by Coach and any affiliates, agents, and/or licensors are provided "as is" and "with all faults," without warranties of any kind, and Coach, as well as any affiliates, agents, and/or licensors hereby disclaim all warranties, express, implied, or statutory, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and/or non-infringement.

LIMITATION OF LIABILITY: Under no circumstances shall Coach be liable to You or anyone else for any damages arising out of Your coaching sessions and/or training, including, without limitation, liability for consequential, special, incidental, indirect, and/or similar damages, even if Coach is advised beforehand of the possibility of such damages.

(Because some states do not allow the exclusion or limitation of certain categories of damages, the above limitation may not apply to You. In such states, my liability, as the Coach, and the liability of my agents and/or licensors is limited to the fullest extent permitted by such state law.) You understand, acknowledge, and agree that Coach’s liability and the liability of Coach’s affiliates, agents, and/or licensors, if any, arising out of any kind of legal claim in any way connected to this Agreement and/or Your coaching sessions and/or training, shall not exceed the total amount You paid for Your coaching sessions. Liability for damages will be limited and excluded in accordance with the preceding sentence even if any remedy provided for in this Agreement fails of its essential purpose.

INTELLECTUAL PROPERTY: You understand, acknowledge, and agree that any material and or content that Coach provides You in the course of our work together is proprietary, developed specifically for Coach’s clients, and protected by federal copyright, trademark and other intellectual property laws (“Proprietary Material”). Such Proprietary Material is solely and exclusively for Your own personal use for the purpose of our coaching relationship. You may not use such Proprietary Material except as expressly permitted under this Agreement. Any routine and/or systematic redistribution of any portion of the Propriety Material, including without limitation, disclosure to a third party, is strictly prohibited and constitutes a violation of federal copyright laws. You may not otherwise reproduce any of the Proprietary Material in any form (including by email or other electronic means), without prior written permission from Coach.

You are free to use, interact with, display and print for Your personal, non-commercial use the Proprietary Material, provided that You reprint any copyright and other rights notices included in such content.

GENERAL: This Agreement has been made in, and shall be construed in accordance with, the laws of the Commonwealth of Massachusetts, without regard to its conflicts of laws rules. By signing this Agreement, You consent to the exclusive jurisdiction of the state and federal courts in Plymouth County, Massachusetts, for all disputes arising out of or relating to this Agreement.

This Agreement (including all documents incorporated by reference) is the entire agreement between You and Coach and supersedes all prior and contemporaneous communications between You and Coach. No term of this Agreement may be waived by You except in a signed, non-electronic writing signed by Coach.

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, You and Coach agree that its remaining provisions will remain in full force and effect, provided that the allocation of risks described herein is given effect to the fullest extent possible. Coach’s failure to act with respect to a breach by You or others does not waive Coach’s right to act with respect to subsequent or similar breaches. You agree that no joint venture, partnership, employment, and/or agency relationship exists between You and Coach as a result of this Agreement.

 

IN WITNESS WHEREOF, You and Coach each hereby execute this Agreement by its duly authorized representative intending to be bound as of the Effective Date.

Spark HR Solutions, LLC
Sarah Mann
Principal