SFDC Admin 201 Mock Test Questions

1
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2
Where should a System Admin specify the number of search results displayed per object?
Search Settings
Object's Search Layouts
Object's Settings
User Interface Setup Settings
3
What can a System Admin specify in the Company Info page?
Primary Contact, Chatter Settings, Set Domains
Organization Name, Default Time Zone, Default Language
Business Hours, Translation Settings, Corporate Currency
Fiscal Year, Password Policies, Default Time Zone
4
When creating a new user in production Salesforce og, which two requirements should a System Admin consider? (Choose 2 answers)
Usernames must be the same as the user's email address
Usernames must include the company's email domain
Usernames must be unique within each Salesforce org
Usernames must be unique across all production Salesforce orgs
5
What should a System Admin do to assign a Service Cloud Console license to a user?
Create a new permission set license assignment
Enable service cloud user on the user record detail page
Clone the sample console and assign it to the user
Enable service console in support settings
6
What are two reasons a user cannot be deactivated?Choose 2 answers
The user is a customer community admin
The user account is frozen
The user is the recipient of workflow email alerts
The user is the owner of open opportunities
7
What is a benefit of entering trusted IP ranges in the Network Access section?
Users that log in within the network will not be required to verify their identitiy
Users are unable to log in through the API on networks not marked as trusted
All attempts to log in from outside the network will be denied
AppExchange packages can communicate with an external site
8
How can a System Admin discover who added a field on the account page layout?
Review the account last modified by field
Download the setup audit trail
Create a poll in the admin chatter group
Run an account history report
9
Universal containers uses a private sharing model for cases. Each product line has several product specialists who want to have visibility to all cases involving their product line. How should the system admin meet this requirement?
Change the org-wide default for cases to controlled by parent and add product specialists to account teams
Add the product specialists to account team for each account that has purchased a product from the product line
Create a pre-defined case team for each group of product specialists and assign the team using case assignment rules
Create a criteria based sharing rule to share corresponding cases with the product specialist role
10
Universal containers uses a custom object within the product development team. Product development, executives, and system admin should be the only users with access to records of this object. Product development needs read/write access to all records within the object, while the executives should only be able to view the records. How can the system admin configure the security model to meet these requirements?
Set the org-wide defaults for the custom object to public read write; give the product development profile read, create, edit permissions; give the executive profile read only permissions for that object
Set the org-wide defaults for the custom object to private; add the executive users to the default team for the object; ad the default team to all the records
Set the org-wide defaults for the custom object to private; give the product development profile modify all for the object; give the executive profile view all access
Set the org-wide defaults for the custom object to public read write; create a ready only sharing rule to share all record in the object with the executive public group
11
Universal containers uses a hybrid sharing model where accounts and contacts are read only and opportunities and cases are private. Account Executives (AE) own the accounts. Some contacts are owned by AE's, and other contacts are owned by support reps. How should the system admin ensure the AEs can edit all contacts associated with their accounts, no matter who owns the contact?
Account owner privileges give the AE edit access to all related records by default
Select the edit all associated contacts option for the AE role in the role hierarchy
Create a read/write sharing rule to share all related contacts with the account owner
Use the mass transfer tool to transfer ownership of all contacts to the AEs
12
The password policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 14 days. Where should the system admin change the password expiration period for these users?
Roles assigned to the users
Individual user records
Profiles assigned to the users
Permission sets assigned to the users
13
How should a system admin provide a sales rep commission report that is visible only to the executive team?
Save the report in a folder shared with the executive team
Name the report "For Executive Team Use Only - DO NOT USE"
Save the report in my personal report folder
Set the opportunity org-wide default sharing setting to private
14
Universal containers has three account record types: Prospect, Customer and Vendor. The customer record type is only for accounts that have a Closed Won Opportunity. How should a system admin prevent users from selecting the customer record type when they create new account records?
Create a workflow rule or process to change the record type from customer to prospect
Create an account validation rule that prevents new accounts with the customer record type from being saved
Remove the customer record type as an assigned record type in the users' profiles and permissions sets
Create an account auto-assignment rule to assign the prospect record type to all new accounts
15
A delegated admin at Universal Containers cannot edit the created date field for the account record. What reason should the system admin give for why this is occurring?
This field is defined as read-only on the page layout
This user does not have edit permissions on the account object
This field is read-only in the field-level security settings
This is a system audit field and it is read-only for existing records
16
Universal containers has a renewals sales team that will use the opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values. Which feature allows a system admin to maintain the same field for two different teams?
Record types
Permission sets
Sales processes
Page Layouts
17
Universal containers has a sales team focused on renewals. They will use many of the same opportunity fields as other teams, but need different stage values. What should the system admin update to support this requirement?
Stage selected values in the sales processes
Stage field picklist options in record types
Field-level security in the user profile
Page layouts to include the correct field
18
Universal containers has a complex sales prcoess with multiple record types, each shared with all profiles. Some users complain about the record type selection screen when creating new opportunities. Which two actions should the system admin take to allow these users to bypass choosing a record type? (Choose 2 answers)
Remove the record type field from the users page layout
Remove record types from the users' profiles
instruct users to update the default record type in my settings
Remove record types from the user' sales process
19
Universal containers needs a field that reflects account size based on number of employees. Which formula function should the system admin use to evaluate different results based on a specific condition with multiple outcomes?
ISPICVAL
IF
AND
TEXT
20
The universal containers CEO does not want to see the list of contacts when viewing an account page, but still needs to access contact records. How should a system admin configure this?
Remove read access permissions for contacts from the CEO's profile
Set the contact org-wide default sharing settings to private
Remove the account related list from the contact page layout
Create an account page layout without the contacts related list
21
How should a system admin ensure that a picklist field's values display in consistent colors on all reports?
Update the picklist field and set the color for each value
Create a formula field that defines the color for each value
Configure report conditional highlighting for each value
Use a bucket field that defines the color for each value
22
Which three objects have a relationship with a Campaign? (Choose 3 answers)
Lead
Contact
Opportunity
Contact Role
Account
23
Universal Containers offers a variety of products that are comparable to products from other companies. Sales reps request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the system admin implement?
Strength and weakness fields on company information
Products and pricebooks on opportunity line items
Competitors on the opportunity page layout
Big deal alerts on high-value opportunities
24
Universal containers wants the sales team to access information about closed won opportunities with a common competitor for all pending big deals. Which features should the system administrator implement?
Competitors and similar opportunities
Commonalities and won information
Big deal alerts and sales teams
Sales teams and closed won opportunities
25
How should the system admin implement biweekly notifications for sales reps that include opportunities that need attention based on the opportunity owner's last login, past due opportunities, and all opportunities that have not been updated in the last 30 days?
Create scheduled dashboards
Create a chatter group
Create scheduled reports
Create opportunity update reminders
26
How should a sales rep send a product data sheet to prospect without attaching the document to an email?
Attach the data sheet to a notes and attachment related list and email the link to the prospect
Save the data sheet in the shared documents folder and email the link to the prospect
Upload the data sheet to a library and create/send a content pack to the prospect
Assign the prospect as a campaign member to the product data sheet campaign record
27
Universal containers created a new product line with a special sales teams to sell the products. The sales process for the new line is more complex than the current sales process. The system admin added new pick list values to the stage field for use by the new sales team. How should the system admin configure Salesforce to ensure only the appropriate stages are visible based on the product line?
Create a validation rule to display the appropriate stages based on the user's role
Create a validation rule to display the appropriate stages based on product line
Create new forecast categories and assign the new stage picklist values to those categories
Create a sales process and opportunity record type for each product line
28
Custom fields in the lead object can be mapped to which two types of fields? (Choose 2 answers)
Custom account
Standard Contact
Custom activity
Custom opportunity
29
Which two related lists should be added to the opportunity page layout to track how campaigns contribute to the overall pipeline? (Choose 2 answers)
Campaign influence
Open activities
Campaign members
Contact Roles
30
Which two objects can be related to Campaign members? (choose 2 answers)
Contacts
Partners
Contact roles
Leads
31
Which salesforce feature should a company implement to provide a method for its re sellers to track their leads and opportunities
Customer community
Partner community
Automated lead conversion
Web-to-lead forms
32
How should an email automatically be sent to a customer when the support rep adds a comment to the case?
Add the comment to the case chatter feed
Enable case comment notifications to contacts
Include the customer in the assignment rule
Set the customer as the automated case user
33
A system admin enables case feed actions and feed items in support settings. With the appropriate profile permissions enabled, what change will users see?
All case fields will be added to the chatter feed tracking
All case buttons will be converted to actions in the case feed
Case feeds will no longer be hidden on standard page layouts
Cases will use feed layouts rather than standard page layouts
34
In which situation is the case contact notified when a support rep adds a new case comment?
The system admin enables case comment notifications to contacts
The support rep uses the send email action on the case feed
The support rep posts the comment to the case chatter feed
The system admin configures the case auto-response rules
35
Universal containers wants to allow potential customers to submit cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? (Choose 2 answers)
Implementing a partner portal with knowledge templates
Generating a web-to-case HTml code to add to the website
Adding a link to a specified routing address for Email-to-case
Adding a link for auto-response rules for solutions
36
Universal containers uses and auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the system admin implement to allow customers have quick access to this information? (Choose 2 answers)
Case comment notifications
Case feed layout actions
Self-service portal
Auto-response rules
37
Universal containers wants internal support requests to be directed to any of the IT reps. They want external support requests to be directed to customer support reps based on the contact's location. What should the system admin use to set this up?
Auto-response rules and profiles
Territory management and teams
Automated notifications and groups
Assignment rules and queues
38
What is a potential benefit of using suggested solutions?
Shorter sales cycles
Reduced support costs
Faster product launch
Consistent marketing
39
Which two actions allow the system admin to limit chatter access during roll-out to a subset of Salesforce users? (Choose 2 answers)
Edit a profile to "enable chatter" for the subset of users
Add the subset of users to the company-wide chatter group
Create an email invitation for the subset of users
Create a permission set with the "Enable Chatter" permission for the subset of users
40
How should a sales rep create an all-day event in Salesforce?
Check the all-day event checkbox on the event
Ask the system admin to check all-day events in the activity settings
Ensure the event is scheduled for times within the Start and End of day hours
Use a task for an all-day even because then no time fields are needed
41
The sales operations team needs to import and export accounts, contacts, opportunities and orders. Which two profile permissions does the Sales operation team need to be able to perform this task? (Choose 2 answers)
View all data
Modify all for those objects
API Enabled
Weekly Data export
42
Which feature allows universal containers to require a value in a custom date field when the Opportunity Stage changes to Closing?
Validation Rule
Dependent Picklist
Record Type
Page Layout
43
Which set of Salesforce records is exported by choosing the "export all" option instead of "export" data loader?
'Records for a specified object and its child records
Records for all standard objects in the org
Records for a specified object including records in the recycle bin
Records for a specified object and its parent records
44
Universal containers regularly imports accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?
Use VLOOKUP to find matching records in Salesforce
Create a formula field that identifies matches
Use the ID from the order system in place of the Salesforce ID
Create a unique External ID field on Accounts in Salesforce for matching
45
Which configuration option shows sales reps the fields they must fill in prior to saving an opportunity?
Opportunity Validation Rules
Dependent Picklist fields
Page Layout required fields
Field-level security
46
How long is data stored in the recycle bin?
15 days
7 days
90 days
30 days
47
How should a System Administrator configure a report for each sales rep to see their own open opportunities?
Create a separate report for each sales rep
Create a report schedule for each sales rep
Create a report filtered by "my opportunities"
Create a summary report grouped by sales rep
48
What standard object stores information about sales deals?
Opportunities
Assets
Products
Accounts
49
Which report should a System Administrator use to display the number of contacts related to an account?
Summary report with a report formula
Summary report with a roll-up summary account field
Tabular report with a roll-up summary account field
Tabular report with a report formula
50
What should a System Administrator configure to provide each sales rep a dashboard that shows their current opportunity pipeline?
Set a dashboard filter to the currentuser
Set the dashboard running user to the current user
Create a dashboard for each user
Create a dashboard folder for each user
51
Which three reports can be used to display a list of Top 10 accounts on a dashboard?
Summary report without a chart
Tabular report with rows to display set to 10
Tabular report with a chart
Summary report with rows to display set to 10
Summary report with a chart
52
Universal containers uses a private data access model. Product managers and sales reps are in different branches of the role hierarchy. What should a System Administrator do to ensure that product managers can report on opportunities in their product line?
Move all product managers to a role below the sales reps
Create a sharing rule based on criteria
Create a new role for product managers and sales reps
Save all opportunity reports in a public folder
53
What should a System Administrator do to organize the fields available on a report?
Enable dynamic reports
Create a custom report type
Edit the report builder layout
Modify the standard report type
54
What are the two final approval actions in a approval process? (Choose 2 answers)
Create a chatter post
Send an email
Send an outbound message
Call Apex
55
A System Administrator creates a workflow rule that assigns a task to a support manager role when a case is escalated. The workflow task assignees complain that they are being assigned these tasks. What should a System Administrator do to correct this issue?
Add a field update to the workflow to also change the owner
Make sure there is only one user in the role
Remove the workflow and use a report instead
Change the workflow rule to assign tasks based on profile
56
Universal containers wants to automatically assign a task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality?
Create a workflow on account with a rule criteria of Agreement End Date > Today()
Create a time-based workflow on Account with a rule criteria of Agreement End Date > Today()
Create a time-based workflow on Account with a rule rule criteria of Agreement End Date < Today()
Create a workflow on Account with a rule rule criteria of Agreement End Date < Today()
57
A System Administrator created a workflow rule that sends email alerts when a case with high priority is created. A new support engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive the email alerts regarding the high-priority cases. How can a System Administrator troubleshoot this issue?
Check if the correct email template is used
Check if the workflow evaluation criteria is correct
Verify the user's email address
Check if the workflow rule is active
58
Universal Containers created a time-based workflow rule that sends a follow-up email to the customer two days after a case is closed. The system administrator wants to verify that the workflow functions correctly. Which queue should the System Administrator view to monitor pending workflow actions?
Outbound messaging delivery queue
Background jobs queue
Time-based workflow queue
Mass email queue
59
Which two functions can be customized for the salesforce mobile app?
Navigation Menu content
Object record types
Field permissions
Object compact layout
Custom Objects
60
Which option can be added to Outlook publisher layouts?
Custom Buttons
Related Lists
Quick Actions
Custom Fields
61
A System Administrator wants to implement a feature for call recording to monitor service quality using salesforce service cloud. Which two statements regarding call recording should be considered when implementing this requirement? (Choose 2 answers)
Call recording is a feature that a developer might create with Salesforce App cloud
Call recording is a feature that will not work with Salesforce service cloud
Call recording is a feature of some add-on products from the Appexchange
Call recording is a native feature available with Salesforce by default
62
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