Return Authorization Request Form
We apologize that you are unhappy with your Selamat purchase. We make every effort to stand behind the quality of our products when cared for properly. We acknowledge that damages may occur at the factory level, after shipping, or in some cases after use. While all claims are handled individually, we rely on our design, retail, showroom, and ecommerce partners to help us reduce the expense and footprint of re-shipping/replacing large pieces by utilizing local repair. Selamat retains the right to repair, replace, credit, or refund at our discretion. Please review the following policies for clarity on our claim process. Upon receipt of a submitted Return Authorization Form, our team will ensure that all necessary fields have been included. Once all requested information has been provided, a reply will be sent between 3-5 business days. Most claims are resolved within 2-4 weeks.
Note that because we work with natural materials, certain distressing and or inconsistencies may be part of the design/charm of the product and are not considered damages. Additionally as every screen displays color differently - Selamat assumes no liability for variations between the actual product color and how it is displayed on a screen or printed catalog.
If there is a damage as a result of shipping, it is REQUIRED that the details be noted on the Delivery Receipt/Bill of Lading (BOL) at the time of receipt and signed by the carrier before they leave. Failure to do so will result in refusal of a claim and Selamat will not be responsible for replacement or repair. When submitting a claim, photos of the damage must be included for review. If order was shipped under a 3rd party carrier, a claim must be filed with them directly and any replacement order paid for in full.
If there was a fulfillment error, Selamat must be notified promptly within 7 days of receipt of the shipment by emailing firstname.lastname@example.org. Incorrect items must be returned in first quality condition in their original packaging, and the correct item will be shipped promptly.
In rare circumstances there may be concealed damage (not as a result of shipping) that was not identified in quality control. We require that any Selamat product be unboxed within 7 days of receipt and a claim filed promptly.
DAMAGE AFTER USE
If you or your customer finds that an item is damaged or defective within one year of receipt, please complete the details on the following page. Our policy aims to cover all manufacturing defects, to ensure your product is received as purchased while distinguishing them from any performance related issues.
We do not accept returns for buyer’s remorse. In certain exceptional circumstances where a return is granted, item must be first quality in original packing, and a re-stocking fee of 20% will apply. Shipping charges will not be refunded.
I have read and understand the above policies. Continue to file claim >
Requester 's Name
Date of Claim Submission
Selamat Invoice Number
Original Selamat SO or PO number
Date on Invoice
Shipment Tracking Number:
Reason for Return Request (select all that apply)
Item(s) received do not match what was ordered
Item(s) missing from order
Item received damaged (Box damaged in transit. Must include pictures of the original box)
Item received damaged (Concealed from factory, not as result of shipping. Must include pictures of the original box)
Damaged or defective item (after use)
Customer changed their mind
Item quality not as expected
Item color not as expected
Item size not as expected
Issues with installation
Specific items + quantity to be returned or exchanged (list by sku/description or indicate "entire order")
Please describe the reason for the return, the specific damage or defect, and any other details you'd like to share not listed above:
What was originally ordered?
Ex: TTHPJT-NA - 3 Tier Chandelier in Natural
Would you like to keep the item sent by mistake at a discount?
Was order shipped on your account/using your carrier?
If item was damaged during shipping, was it noted on the delivery receipt (Bill of Lading)?
Desired resolution (please indicate preference and you may select more than one for us to take into consideration)
Reimbursement for repair
Keep for discount (tbd by Selamat team)
Replacement with like item
Return and credit account
Return and refund original payment method
Discount on future order
What item would you like as a replacement?
Have you received a quote for repair? If so, what is the expense?
Has item been used?
Is item in original packaging
Yes, however the box is damaged
If this claim is in regards to product damage please submit images below or to your account representative. If the claim involves shipping or concealed damage, please be sure to include photos of the box.
Should be Empty: