BOARD & TRAIN AGREEMENT
Deposit & Payment Policy:
All Board & Train Clients are required to deposit 50% of the total cost prior to the drop-off date, with the remaining balance due at the time of drop-off. Failure to make full payment will result in cancellation of the service.
Cancellation & No-Show Policy:
If a client cancels or fails to show up for their scheduled drop-off (defined as failure to appear within 24 hours of the scheduled time without prior notice), the deposit is non-refundable. Instead, we stand 100% behind our services and will provide a credit for future training services. This credit must be used within 12 months from the original drop-off date and is non-transferable.
Training Commitment & Lifetime Guarantee:
Our dog service agreement establishes a partnership between the client, their dog, and our team of professional trainers/handlers. The success of our training program requires both our commitment to proper training and the owner's commitment to following through with homework, reinforcement, and recommended strategies.
Instead of offering monetary refunds, we offer a Lifetime Guarantee. This means that we will continue working with owners who are actively engaged in the training process, follow our recommendations, and consistently practice the training techniques.
Restrictions Apply:
The guarantee does not cover behavioral issues arising from owner negligence, failure to reinforce training, or environmental factors beyond our control.
The guarantee becomes void if the dog is subjected to neglect, abuse, or training methods outside of our prescribed program.
The guarantee applies only to dogs trained directly by Transform Your Dog LLC and does not extend to third-party training or services.
Confidentiality Policy:
We respect your privacy. Client information will not be sold, shared, or distributed by Transform Your Dog LLC, except when required by law.
AGREEMENT TO HOLD HARMLESS, WAIVER, AND ASSUMPTION OF RISK
I acknowledge that dog training and related services provided by Transform Your Dog LLC involve inherent risks, including but not limited to bites, scratches, unpredictable behavior, injury to persons or animals, or property damage. I understand that while every precaution is taken, dog training carries no guarantees of specific results due to the unique nature of each dog.
I hereby waive and release Transform Your Dog LLC, its owners, employees, officers, members, and agents from any and all claims, liabilities, costs, or expenses arising out of my participation in any training session or program, including but not limited to:
Injuries or damages sustained by myself, my family, guests, or my dog due to interaction with other dogs or training activities.
Medical or veterinary expenses incurred as a result of injuries sustained during or after training.
Behavioral outcomes that may vary despite training efforts.
I assume full responsibility for my dog's behavior and actions, including any damages caused by my dog during or after training. I agree to indemnify and hold harmless Transform Your Dog LLC from any claims made by third parties as a result of my dog’s actions.
By signing below, I acknowledge that I have read, understood, and agreed to the terms outlined in this agreement.