Guarantee Eligibility

1
Work Order #
2
Do you have a receipt?* This field is required.A receipt is required for Warranty coverage, please reach out to us at willservice@willleathergoods.com if you're unable to produce this. We may be able to help!
YESNO
3
Where was your product purchased?* This field is required.
The Box Car (Eugene, OR)
The Flagship Store (Venice, CA)
The Family House (Portland, OR)
Will Leather Goods.com (Our online outpost)
The Legacy Store (Detroit, MI) - [Closed]
The Courageous Store (Houston, TX) - [Closed]
The Self Expression Store (San Francisco, CA) - [Closed]
The Friendship Store (Seattle, WA) - [Closed]
The World Store (New York, NY) - [Closed]
The Homestead Store (Portland, OR) - [Closed]
The Artisan Outpost (Austin, TX) - [Closed]
Other
4
In order to confirm your purchase was from one of our trusted retailers, we require up to two additional days for processing.
5
Is your product any of the following?* This field is required.Watches, jewelry, clothing, home goods, or furniture.
YESNO
6
How about any of these?* This field is required.Vintage, One of a Kind such as Kantha, Oaxacan or Dhurrie.
YESNO
7
Is the fabric on your product the issue?* This field is required.Fabrics such as artisan textiles are only covered for one year from date of purchase.
YESNO
8
Was your product purchased less than a year ago?* This field is required.Please see our coverage terms and conditions at https://www.willleathergoods.com/pages/wills-guarantee. Only the leather workmanship and hardware (*not including zippers) are covered for the life the item. Wallets and belts are only covered for one year from date of purchase.
YESNO
9
And finally... was your product promotional, final sale or purchased at a discount retailer?* This field is required.Discount retailer means Nordstroms Rack, T.J. Maxx or Ross, and promotional or final sale also means 50% off or higher.
YESNO
10
Full Name* This field is required.
First Name
Last Name
11
Email* This field is required.
example@example.com
12
Phone Number* This field is required.
Area Code
Phone Number
13
Return Shipping Address* This field is required.Once your product is repaired, or replaced, we will it send to this address.
Street Address
Street Address Line 2
City
State
Zip Code
United States
Please Select
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Netherlands
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Nigeria
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Northern Mariana
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Palestine
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Philippines
Pitcairn Islands
Poland
Portugal
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Qatar
Republic of the Congo
Romania
Russia
Rwanda
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Samoa
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eSwatini
Sweden
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Taiwan
Tajikistan
Tanzania
Thailand
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Togo
Tokelau
Tonga
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Trinidad and Tobago
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Tunisia
Turkey
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Vanuatu
Vatican City
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Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
14
Do you require a signature for return delivery?* This field is required.
YESNO
15
Do you want to use your device to take a picture of your receipt, or do you already have a picture to upload?* This field is required.
Use my device to take a picture.
I already have a picture to upload.
16
Upload your photos here.* This field is required.
Drag and drop files here
Select files to upload
Cancelof
17
Please attach your receipt here.* This field is required.Don't worry, you can use your camera to take a photo of your receipt!
18
Date of Purchase
Date
Year
Month
Day
19
Product name, style number, and colorFor example: 31336 Traveler Duffle in Cognac
20
Please describe the issue with your product.* This field is required.
Huge
Large
Normal
Small
Ok
Ok
21
Do you want to use your device to take a picture of the problem area on the product, or do you already have a picture to upload?* This field is required.
Use my device to take a picture.
I already have a picture to upload.
22
Upload your photos of the problem area here.* This field is required.
Drag and drop files here
Select files to upload
Cancelof
23
Please attach photos of the problem area.* This field is required.
24
Are you a Will Leather Goods store associate?* This field is required.
YESNO
25
Full Name* This field is required.
First Name
Last Name
26
Store Associate Email* This field is required.
example: ryan@willleathergoods.com
27
Is the customer sending the product or is the store taking responsibility for sending?* This field is required.
The customer is sending the product.
We are taking care of sending the product.
Should be Empty: