Guarantee Eligibility

1
Work Order #
2
Do you have a receipt?* This field is required.
YESNO
3
Where was your product purchased?* This field is required.
The Box Car (Eugene, OR)
The Flagship Store (Venice, CA)
The Family House (Portland, OR)
Will Leather Goods.com (Our online outpost)
The Legacy Store (Detroit, MI) - [Closed]
The Courageous Store (Houston, TX) - [Closed]
The Self Expression Store (San Francisco, CA) - [Closed]
The Friendship Store (Seattle, WA) - [Closed]
The World Store (New York, NY) - [Closed]
The Homestead Store (Portland, OR) - [Closed]
The Artisan Outpost (Austin, TX) - [Closed]
Other
4
In order to confirm your purchase was from one of our trusted retailers, we require up to two additional days for processing.
5
Is your product any of the following?* This field is required.Watches, jewelry, clothing, home goods, or furniture.
YESNO
6
How about any of these?* This field is required.Vintage, One of a Kind such as Kantha, Oaxacan or Dhurrie.
YESNO
7
Is the fabric on your product the issue?* This field is required.
YESNO
8
Was your product purchased less than a year ago?* This field is required.
YESNO
9
And finally... was your product promotional, final sale or purchased at a discount retailer?* This field is required.
YESNO
10
Full Name* This field is required.
First Name
Last Name
11
Email* This field is required.
example@example.com
12
Phone Number* This field is required.
Area Code
Phone Number
13
Return Shipping Address* This field is required.Once your product is repaired, or replaced, we will it send to this address.
Street Address
Street Address Line 2
City
State
Zip Code
United States
Please Select
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
14
Do you require a signature for return delivery?* This field is required.
YESNO
15
Do you want to use your device to take a picture of your receipt, or do you already have a picture to upload?* This field is required.
Use my device to take a picture.
I already have a picture to upload.
16
Upload your photos here.* This field is required.
Drag and drop files here
Select files to upload
Cancelof
17
Please attach your receipt here.* This field is required.Don't worry, you can use your camera to take a photo of your receipt!
18
Date of Purchase
Date
Year
Month
Day
19
Product name, style number, and colorFor example: 31336 Traveler Duffle in Cognac
20
Please describe the issue with your product.* This field is required.
Huge
Large
Normal
Small
Ok
Ok
21
Do you want to use your device to take a picture of the problem area on the product, or do you already have a picture to upload?* This field is required.
Use my device to take a picture.
I already have a picture to upload.
22
Upload your photos of the problem area here.* This field is required.
Drag and drop files here
Select files to upload
Cancelof
23
Please attach photos of the problem area.* This field is required.
24
Are you a Will Leather Goods store associate?* This field is required.
YESNO
25
Full Name* This field is required.
First Name
Last Name
26
Store Associate Email* This field is required.
example: ryan@willleathergoods.com
27
Is the customer sending the product or is the store taking responsibility for sending?* This field is required.
The customer is sending the product.
We are taking care of sending the product.
28
Tags
[object Object]
Should be Empty:

Save your progress

Save your progress

Your form submission has been saved as a draft.

Save your progress

Your form submission has been saved as a draft.