New Guest Questionare

Thank you so much for your interest in dbs Salon!
We can’t wait to help you on your hair journey. We specialize in making low-maintenance look fabulous. Our mission is to help you love your hair, your routine, and your style. We focus on Curly, Wavy, and Coily cuts and bespoke hair color.

Please skip any questions you’re unsure of — answering more helps us serve you better. We like to reserve the station just for you, and knowing how much time to book is important to keeping a timely schedule.

About DBS Salon
dbs Salon is owned by Sandra Moreno, a Redken Certified Colorist, Deva Advanced Stylist/Ambassador, and RëzoCut artist specializing in curly and natural textures. We are part of Triptych Studios Inc., with multiple stylists available. You can request a specific stylist on this form and view their work on Instagram: @dbs_salon. All of our stylists are employees and work together as a team to help you feel and look your best.

Booking Process for New Guests
To ensure the proper time is scheduled, online booking is currently suspended for new guests. Once you’ve had your first visit, this feature can be enabled for you. If we cannot find an available appointment, this form will add you to our cancellation waitlist. When your name comes up, we’ll text you an opportunity to book. If you did not upload a photo, our receptionist will reach out for one to ensure the proper time is reserved for your visit.

Wait Times: Openings may be available immediately, but for longer services or evening/weekend requests, the wait may be longer. Haircut and base color services may be available sooner, while highlighting or color corrections may need to be scheduled in advance.

Cancellations: We receive cancellations 2–3 days in advance, in line with our 48-hour cancellation policy. We’ll reach out if your request fits the available time, which may allow you to book sooner than expected. For quick openings, we may post them on Instagram - follow @dbs_salon to stay updated!

Pricing: Prices range from Level 1 to Level 9 and are subject to change. View individual stylist pricing [here]. 

New Guests: Add Your Signature Start for extra time to discuss your hair goals, create a custom plan, and learn how to care for your hair.

Eco Fee: A $3 ECO Fee applies to each visit to support our commitment to recycling 95% of beauty waste.

 

Returning Guest Appointments
To ensure availability for existing guests, we limit new guest advance bookings to 12 weeks (3 months). After your first appointment, you’ll be able to book up to 1 year in advance.

You may register for the ability to view your appointments and cancel them by sigining up on our website. 

Questions?
Text us directly at 408‑874‑6879. We will hold your information for 1 year; after that, please resubmit. Thank you for your patience — we look forward to welcoming you to dbs Salon!

CANCELLATION AND RESCHEDULING NOTICE:

At your Appointment

• A valid credit card will be required to secure all appointments and will be charged in the event a Cancellation Fee applies.
• Please do not bring guests with you as space is limited. They will be asked to sit in the lobby while you are receiving your service.
• If you arrive to your appointment late or with wet hair you may be charged an additional fee.
• All children under the age of 12 must be accompanied by an adult unless consent is given by phone or email prior to the appointment.
• If you are sick/contagious please reschedule! Keeping our stylists and you healthy is our priority!
• Please arrive on time to your appointment, a late arrival will impact your appointment and extra time fees may apply. If you are more than 15 minutes late we may need to cancel your appointment and charge our late cancellation fee.
  
  

Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations.

CONFIRMATION TEXT & EMAIL  As a courtesy, we will email and text to confirm your service appointments up to three business days prior to your appointment date. However, if we are unable to reach you,  please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and our cancellation fee.

STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!  Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 72 hours or more in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.  Cancellation fees may be waived if your appointment is filled by another guest but this is not guaranteed.

• Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
• “NO SHOWS” will be charged 100% of the reserved service amount.
   

Please reschedule your appointment if you are feeling unwell. This will be strictly inforced for our mutual safety.

We require a credit card to reserve your appoitment. It is very easy to create an online account with DBS Salon Online Booking where you can book, cancel and reschedule your appointments at any time. Please create your account and add your credit card to complete your appointment reservation.   Please note, your card may be charged if you do not cancel within our 48 hour cancellation policy as stated above. If you are having problems creating your account, please ensure that you are not using an auto-generated password and that you are following all password requirements. DBS Salon uses the best in merchant processing. 

These next questions help me know a little more about you and your lifestyle.  Feel free to skip any you are unsure 

Dear valued guest,

If you have chosen to receive a chemical service with us. We pride ourselves on our high level of skill and our long lasting relationships with our guests. Here are some tips that can make your service results more successful:

1) Chemical services can have varying results based on your individual hair.
2) It is extremely important that you make your stylist aware of any and all other processes you have used on your
hair.
3) Your clothes may be exposed to the chemicals and products despite our best efforts to protect them. If you would prefer, you can dress down into a smock to avoid this risk.
4) There is a risk of your jewelry (earrings and necklaces) being damaged or lost during your service. We recommend you remove them before your service.
5) Please feel comfortable contracting DBS Salon at anytime after your service if you have any questions or concerns.

Liability Waiver

I have been made aware by a service provider of DBS Salon  (Triptych Studios Inc) that I am choosing to receive a chemical or color service. I have made my service provider aware of all of the processes I have used on my hair in the recent months/years to assist in their assessment of my hair's current status and the process that I need to achieve my desired results. I realize that this is very important information and that any information I withhold regarding my previous processes will increase my chances of damage and the potential for unpredictable chemical reactions. Chemical processes may cause some damage to the integrity of my hair. There are products recommended to improve the health of my hair as well as maintain the results after the service. I am aware that my technician has been trained in the service technique and that they will do their absolute best to create the best results and therefore I will not hold liable DBS Salon (Triptych Studios Inc) or my Service Provider if the process has unexpected or undesired results.

I understand that there is a required/recommended 48 hour patch test recommended by my service provider and product manufactrurer. By signing this form I agree to not hold liable DBS Salon or my technician if any allergic reaction may occur if I choose to forego this step. 

THANK YOU FOR MAKING IT THIS FAR! After you hit submit, your form goes to our remote reservationist team.  Once we reach your name, we will text you with an opening.  If you would like an update on the wait time of your request, Please text the salon at 408-874-6879.  For openings with less than 24 hours notice, we will post on our Social Media Accounts.  We are not booking new guests more than 12 weeks in advance.

DBS Salon is located in Kifer Commerce Park , 1296 Kifer Rd #601, Sunnyvale CA 94086  

Instagram @dbs_salon

Facebook @dbsSalon

TikTok @dbssalon

www.dbssalon.com