Request a Refund
Use this form to submit requests for refunds from Pay-for-Print devices. Providing as much detail as possible will speed up the refund process.
Pay-for-Print Device ID
The Device ID is located on the Device Identification Card on the front of the machine.
Date and Time Problem Occurred
If you are unsure of the exact date, please select a day for this field and specify in the description below the range of dates the transaction(s) may have occurred.Date
How was the job paid for?
Mason Money Patron Card
Number of pages lost
Black and White
Both Black and White and Color
Both single-sided and double-sided
Reason for refund
Briefly describe the problem you experienced, including any date and/or time ranges you were unable to mention above. The more detail you can provide, the easier it will be for our technicians to verify the charges and issue the refund. Be sure to mention the application(s) you were using (Google Chrome, Microsoft Word, etc). If the document or resource was available online and you can legally do so, please provide a URL or method to find the document so our technicians can duplicate the problem.
Should be Empty: