All changes, cancellations, and questions should go through Visit Louisville Slugger Sports Complex Housing - not the hotel directly.
How do I make a change to my reservation?
To edit or change your reservation, please open your reservation email from firstname.lastname@example.org. Towards the bottom of the email, you will see a "Request for Change" button, along with a URL. Click on this button. (If you don't see this button, please make sure you have images downloaded, OR simply click on the URL).
When you click on this button, you will be able to change contact information, guest names, dates, special requests, and payment information. Follow the listed steps and submit.
How do I cancel my reservation?
To cancel your reservation, please open your reservation email from email@example.com. Towards the bottom of the email, you will see a "Request for Change" button, along with a URL. Click on this button. (If you don't see this button, please make sure you have images downloaded, OR simply click on the URL).
You will see a red cancellation button. Click on the CANCEL ROOM button and follow the steps and submit.
Why shouldn't I contact the hotel directly to make a change?
Reservations are managed by the Louisville Slugger Sports Complex Housing until about two weeks before the event. The hotel front desk and reservation department does not handle these reservations directly, so they are unable to make changes or provide the group rate. The Louisville Slugger Sports Complex works with the hotels FOR you!
Change and Cancellation Deadlines
Three days before an event begins, the reservations move out of the Louisville Slugger Sports Complex Housing's system and into the hotel's system. At this time, the Louisville Slugger Sports Complex Housing stops handling changes and the changes are then handled by the hotel. The change deadline will be listed in your reservation email.
Change and cancellation deadlines vary by the event. As mentioned, the deadline will be clearly written within your reservation email.
Prior to the listed date, all changes and cancellations will need to go through the Louisville Slugger Sports Complex Housing. Changes or cancellations made AFTER the listed deadline will need to go through the hotel directly - but ONLY after the deadline, as they will not accept changes or cancellations directly prior to this date.
I went to change or cancel my reservation and it told me the deadline had passed.
If you try to make a reservation change or cancellation after the change deadline, the system will not allow you to make a change and will tell you to contact the hotel directly.
What is the hotel cancellation policy?
Each hotel has their own cancellation policy, which can be view under the "Room Reservation Agreement" while making the reservation, and again in the reservation email you receive.