Cleaner's Application

Full Name *

Prefix First Name Last Name

Phone Number *

Area Code Phone Number

E-mail *

Proof of identity

Our run-down of common cleaning situations, how you solve them, and our cleaning guidelines & policies.

Instructions:
1. Please download and read our Service Provider handbook by Clicking Here. Read it thoroughly before proceeding to the quiz

2. Watch each video in every section before answering the questions

If you run into any issues please email us at support@cleanzen.com

Please download and thoroughly read the Service Provider Handbook before proceeding below by Clicking Here: Service Handbook

Did you download and thoroughly read through our service handbook? *

Yes No

What's the best way to earn that 5-star rating? *

Arriving on time (or a few minutes early) By going above and beyond and aiming to provide exceptional service! Getting to know your customer and building a relationship Completing the work described and be willing to go the extra mile By following processes and guidelines found on our service handbook All the above

What would you do when you first enter a customers home? *

Quickly get in and start your work Greet your customer and ask them if there's anything they want us to focus on

What would you do if you broke or damaged something in a clients house? *

Throw the item into the garbage without telling anyone Notify the customer Notify Cleanzen Notify the customer and email Cleanzen

What is the best thing to do if you are late for a clean? *

I would call or text my customer as soon as possible to let them know I would contact Cleanzen so they can help me contact the customer I would call or text my customer as soon as possible and contact Cleanzen so they can help me contact the customer It's okay to be a little late

What happens if you are late without notifying the customer? *

I will be penalized $20 Nothing will happen because I am self employed

What happens if you cancel the job the same day or don't show up? *

I will be penalized $50 Nothing will happen because I am self employed

What happens if I receive 5 star review online? *

I will receive a $15 bonus! I will get a confidence boost and love what I do! Both

What happens if I continually provide a 5 star service? *

I will receive an increased pay rate as a reward for a reliable and quality service! I will be confident in what I do and enjoy working! Both

What happens if I receive 3 stars or under rating for any job? *

I will be required to provide a follow up cleaning I will be penalized $50 if I can't provide a follow up clean Both can happen

What happens if I receive 3 stars or under rating more than 3 times in a row? *

I will be removed from the platform and no longer receive work Nothing will happen I don't know

What happens if my overall quality score drops under 4 stars? *

I will be removed from the platform and no longer receive work Nothing will happen I don't know

What is the best way to ensure success as a Cleanzen provider? *

Make sure I am doing my best to please my customers, including the quality of my cleaning service and effectively communicating with them. Being courteous and friendly with my customers and arrive on time every time All options above

How can you check your scheduled jobs? *

Checking your daily schedule email 5pm daily Logging in the team portal to view your online calendar Both!

If a job display this service date: Wed 03/28/18 7:00am-8:00am, what does this mean? *

This is my arrival window This is how long I perform the job for I don't know

If a job display this service date: Monday 03/19/18 11:00am, what does this mean? *

This is my arrival window This is the exact time I should show up to the job I don't know

How much notice should you give if you want to reschedule or cancel a job? *

Same day 1 Business day 2 Business day None

How often should you check your emails for your daily schedule? *

When I think I have a job scheduled I will check everyday at 5PM to ensure there are no jobs assigned that I don't know about and in case there has been last minute changes. I don't need to check because I have already written everything down the week beforehand

Final Step - Onboarding