Sensor Repair

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MOST X-RAY SENSOR ISSUES ARE REPAIRABLE! We can repair ANY sensor or intra oral camera on the market even when manufacturers say they can't repair your sensor or intra oral camera, we most likely can! OVERNIGHT Loaner Sensors are available for most brands, just call us at 800.821.8962 Your sensor repair estimate is FREE, no obligation except return shipping. We are also able to fix poor repairs attempted by other x-ray repair companies. *For testing purposes it is very important that you send an interface box with your sensor. Sensors sent without interface boxes may be delayed in processing.
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I am a* This field is required.Please Let Us Know About Your Organization
Dental Practice
Insurance Company
Tech Support Company
Equipment Supplier
Dental Repair Service
Other
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Contact Person* This field is required.This person will be Sodium's contact for all repair correspondence.
First Name
Last Name
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Practice Name or Company Name* This field is required.
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Phone Number* This field is required.We will contact you when we receive your sensor, when your estimate is ready, and when your sensor ships back to you.
Area Code
Phone Number
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Email* This field is required.Email is our primary method for providing you your estimate and authorization for repair, please insure this is an email address you can easily receive email to
example@example.com
Confirm Email
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Mailing List Signup* This field is required.Join Sodium Dentals mailing list to recieve product announcements and News from Sodium Dental. Sodium Dental has an opt-in email system and will not share your information with other parties. You may unsubscribe at any time by clicking the unsubscribe link included at the bottom of our emails.
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Mailing Address* This field is required.Please provide the address we should ship your camera or sensor to upon completion of repair
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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If my sensor is successfully repaired I would like to have it shipped via:* This field is required.Once your sensor is repaired and paid for we will ship your sensor back to you. Please tell us how you would like your sensor shipped back to your office. **NON U.S. Customers MUST select the international shipping option. If not selected correctly on the submission form, we will apply the shipping cost to your estimate along with any customs fees due on delivery.
International Shipping USPS $99.99
USPS Express Domestic 1-2 Day Transit Time $35
USPS Ground 5 - 8 Day Transit Time (Not Recommended) $18
USPS Ground 5 -8 Day Transit Time (Required for Handheld Tubehead Customers) $55
Overnight 1 Day Transit Time $90
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If I decline my repair or my sensor is not repairable I would like to have it shipped via:* This field is required.Declined Repairs and Non Repairable Sensors Will Be Shipped Back At The Customers Expense. **NON U.S. Customers MUST select the international shipping option. If not selected correctly on the submission form, we will apply the shipping cost to your estimate along with any customs fees due on delivery.
International Shipping USPS $99.99
USPS Express Domestic 1-2 Day Transit Time $35
USPS Ground 5 - 8 Day Transit Time (Not Recommended) $18
USPS Ground 5 -8 Day Transit Time (Required for Handheld Tubehead Customers) $55
Overnight 1 Day Transit Time $90
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When We Send Your Sensor Back To You Would You Like The Shipment Insured?* This field is required.ADD-ON: $70 INSURANCE $3,000 Coverage. This protects the package in the event that it is lost or damaged while in transit.
YESNO
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What Model Of Sensor or Camera Are You Sending* This field is required.Click on the picture that matches your sensor or click other if you don't see your sensor
Dexis Platinum using in Dexis 9 Imaging Software (Black Sensor)
Dexis Platinum using in Dexis 10 Imaging Software (Black Sensor)
Dexis Titanium (Gray Sensor)
Gendex GXS 700
KaVo IXS
Schick CDR
Schick 33/Elite
Schick White Interface
Schick CDR/Black Interface
DexCam 3
Kodak 5000
Kodak 5100
Kodak 6000
Carestream/Kodak 6100
Carestream/Kodak 6200
Vatech EZ Sensor
Suni Ray
Uniray
Sota Imaging Clio
Sirona Xios Plus
Sigma Bio Ray
Quickray HD
QuickCam Duo
Planmeca Pro Sensor
Planmeca Pro Sensor HD
MidMark Progeny
LED Tuxedo
Kavo Dig Exam
Instrumentarium Sensor
Handy HDR
Fona Sensor
Eva Sensor
Duraray Sensor
Digi Doc Iris
Sota Claris
Belmont Gold Sensor
Apex Dental Sensors
Acteon SoPix
Other Sensor Or Camera
Intraoral Scanner
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What is the Serial Number(s) Of Your Repair Item(s)Please enter the serial numbers of the items you are sending in for repair. If you can not read the serial number or find the serial number please feel free to write "not visible". We use this information simply to help track our customers equipment, it will be logged and inventoried when it arrives at our repair facility.
Serial Number 1
Serial Number 5
Serial Number 2
Serial Number 6
Serial Number 3
Serial Number 7
Serial Number 4
Serial Number 8
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Description of Problems* This field is required.In your own words please describe to us the problems you are experiencing with your equipment.
Huge
Large
Normal
Small
Ok
Ok
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Additional Items In Your ShipmentIf you are including any items that you didn't select above or otherwise describe please let us know the items that will be in your shipment to our repair facility
Huge
Large
Normal
Small
Ok
Ok
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Additional Warranty Options For Repair* This field is required.Please select warranty options you would like us to apply in your repair estimate
30 Day Repair Warranty $0
1 Year Repair Warranty $700
Annual Full Coverage Accidental Protection Plan Warranty $125 Per Month (12 Months Required to be paid at time of repair) Only Available for Specific Sensor Models (e.g., Dexis, Gendex, Quickray, and some other models)
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Calibration File Upload For Accurate TestingCalibration files (aka correction files) correct imperfections in the image that your x-ray sensor generates. It is important that Sodium Dental technicians have your original calibration file that was provided when you first purchased your sensor. Please upload your calibration files here. NOT ALL SENSORS REQUIRE CALIBRATION FILES. It is best to zip your calibration files into a compressed zip file before upload. For instructions on how to find your calibration files please reference the guide for your sensor located on our website https://www.sodiumdental.com/dental-x-ray-sensor-calibration-file-retrieval/ . If you cannot find your calibration files, please proceed with your submission and one of our technicians will contact you to acquire the calibration files after we receive your sensor.
Drag and drop files here
Select files to upload
Max. file size: 15.5MB
Cancelof
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Will You Be Including Your Interface Box?Sensors that use an interface box: Dexis Classic, Schick, Eva, Sirona, Suni. If your sensor plugs directly into your computer with a USB connection (ie. Dexis Platinum, Kodak, Carestream, Gendex GXS-700) then you do not have an interface box.If you do not ship us your interface please note that your estimate could be delayed if we do not have an interface available in house to test with at the time of our receipt.
YESNO
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If you decline the repair estimate or your sensor is determined not repairable do you want your sensor reassembled?* This field is required.During testing your sensor may need to be dismantled by a Sodium Dental tech. In the event that you do not authorize the repair estimate or your sensor is determined to be not repairable our techs can reassemble the sensor for you.
Yes, reassemble for $50 fee
No, leave sensor as is.
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Communication, Estimate and Billing* This field is required.Once your sensor is received in our office we will contact you via telephone and follow up with an email to let you know your sensor arrived safely. You will then receive an estimate for repair within 48 hours. All correspondence will be directed to the contact person and email address that you specified in the beginning of this form. If your sensor is found to be not repairable or you decide to decline the repair you will only be responsible for the reassembly fee (if chosen above) and the cost of return shipping based on your selection above. *Diagnosis labor and estimate are completely free. *X-ray sensors are very delicate and precision is needed to repair. Because of how delicate these sensors are there is always an inherent risk that the damage done to the sensor is irreversible. We do not guarantee that your x-ray sensor is repairable or will be returned with the same functionality as it was received.
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Enter Your Promo CodeSome of our customers through visiting us at meetings or being a part of select groups have special promotion codes. If you have one, please enter it here
Promo Code
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How did you hear about us?(Google Ad, JADA, Referral from client, Kodak Rep, etc)
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