Customer Experience Checklist
Engaged guests spend 20 percent (and make you more tips!)
Did you greet your guests upon entering the brewery and/or approaching the bar/table?
Did you introduce yourself to your guests??
Did you engage in conversation with your guests?
Did you offer recommendations?
Did you verify all IDs for guests under 35 before serving?
Did you suggest your guests begin a tab?
Did you check back on your guests in a timely fashion
Did you suggest your guests have another beverage upon finishing 2/3 of their first beer/flight?
Did you ask guests to sign up for your brewery's mailing list/rewards program and make them aware of upcoming events?
Did you ask guests if they would like to purchase any beer or merchandise to go?
Should be Empty: