Sauce Avenue Sent MixUp Form

Wait! This form has been updated and moved.

Please click here for the updated form.

Please read before submitting the form below.

If you need to update the address your order was shipped to please contact USPS at 1 (800) 275-8777 with your tracking number or contact UPS at 1 (800) 742-5877 after your order ships.

If we shipped you the wrong size, the wrong style, received damaged item(s), or you're missing an item in your order we created this form so we can receive notification of it asap. If you have emailed us or text us please still fill out this form as this gets sent to our production manager directly. This form is NOT for any other inquiries.

Please be ready to upload a picture of the issue when completing this form (NOT just a screenshot of your order) as this ensures 100% accuracy of us seeing our mix-up and allows us to get better by discussing and showing our team where we need to stay focused throughout our process.

We do sincerely apologize for the mixup and will make sure to correct the issue asap.

Important! If you need to exchange/refund a size or style and your order is correct please do NOT fill this form out.

Please CLICK HERE to visit this form so we can process your exchange/refund.

You have received your order?*

Name on order*

First NameLast Name

Order Number*

You can find your order number in your email or text that was sent to you.

Email on order*

example@example.com (must match order)

The mix up?*

Wait! A common mistake for damage we get is simply wrinkles due to the way we fold your items for sealing and packaging. Please understand we use premium inks and material for all our items to insure quality. In the photos you submit if it's just wrinkles we will be able to tell immediately and advise to simple lay item face down and iron on low/medium heat for wrinkles to come out, it's also on the back of the note we put in your order. Of course if it's a different type of damage we will be able to immediately tell and will get it corrected.

Understood.

Please upload a picture of the mix up.*

Please take a photo of the actually product weather it's the wrong item, damaged, or wrong size shipped. A screenshot of your order is not needed as we already have your order. We will request one if not shown in picture. If missing an item please send photo of what you received in your order.

Upload 2nd picture if needed

Describe the mix-up/issue.*

This form is only if you received a incorrect item, we mixed up an item, received damaged item(s) or are missing a item. This is NOT for size exchanges. Requesting a size exchange is through a different form. If requested through this form you will be directed to fill the correct form out which will cause a delay. (Exchange/refund form is linked below.)*

I completely understand.

If you haven't received your order please be patient, due to increased order volume we're still working on getting your order shipped. We understand and are sincerely sorry for the wait however the team works daily to get orders completed and shipped ASAP.

This form is for orders we have already shipped and since we're not as perfect as we would like to be sometimes mixups happen but we work to correct them.

Order Correction Form