Customer Satisfaction Survey Form

Date

How did you hear about EMC Security?

Internet/WebsitePersonal referralEMC power companyOther

Did emcsecurity.com website meet your expectations?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied
Ease of Navigation
Quick Answers
Options for Purchase

When you initially contacted EMC Security, did we meet your expectations? *

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Courteous
Promptness of response
Value of the Information

How satisfied were you with your Sales Consultant (via phone or in-home)?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Punctual
Prompt Call-back
Knowledge of equipment/system design

Would you like to speak with the Sales Manager regarding your unsatisfactory experience?*

Yes (note your phone number in the comments below)No

Comments about the Sales experience

How satisfied were you with the Technician who installed/activated your system?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Punctual
Knowledge of products, equipment/system, design
Provided training and app set-up (if applicable)

Would you like to speak with our Operations Manager regarding your unsatisfactory experience?*

Yes (note your phone number in the comments below)No

Comments about your in-home technical appointment

How satisfied are you with the following factors related to your alarm system?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied
Ease of Operation
Appearance
Meets your security & lifestyle needs

Did you purchase any of the following from us?*

Briefly describe your overall experience with the sales and/or installation process for technology you selected above.

Let us know what aspects of the process were most positive for you. If you have any suggestions for improvement, we'd love to hear them.

Please provide any additional comments about your EMC Security experience.

Would you recommend EMC Security to family and friends?*

YesNo

Our referral program rewards you with 2 free months for anyone you refer that becomes a customer. If you know someone that would benefit from our services, please provide their contact information.

Name

First NameLast Name

Your Service Address*