Customer Satisfaction Survey Form

Date

EMC Security believes a successful company is built upon consistently delivering value to satisfy every customer. When you share your opinion of our service, it helps us identify what is most important to you and challenges our team to continuously improve our service.

How did you hear about EMC Security?

Internet/WebsitePersonal referralEMC power company

Did emcsecurity.com website meet your expectations?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied
Ease of Navigation
Quick Answers
Options for Purchase

When you initially contacted EMC Security, did we meet your expectations? *

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Courteous
Promptness of response
Value of the Information

How satisfied were you with your Sales Consultant (via phone or in-home)?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Punctual
Prompt Call-back
Knowledge of equipment/system design

Would you like to speak with the Sales Manager regarding your unsatisfactory experience?*

Yes (note your phone number in the comments below)No

Comments about the Sales experience

How satisfied were you with the Technician who installed/activated your system?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Punctual
Knowledge of products, equipment/system, design
Provided training and app set-up (if applicable)

Would you like to speak with our Operations Manager regarding your unsatisfactory experience?*

Yes (note your phone number in the comments below)No

Comments about your in-home technical appointment

How satisfied are you with the following factors related to your alarm system?*

	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied
Ease of Operation
Appearance
Meets your security & lifestyle needs

Additional comments about your experience

Would you recommend EMC Security to family and friends?*

YesNo

Our referral program rewards you with 2 free months for anyone you refer that becomes a customer. If you know someone that would benefit from our services, please provide their contact information.

Name

First Name Last Name

Service Address*

Would you please take a few minutes to post a review on Google or Facebook? Once it posts, we'll send you a $25 Amazon gift card to thank you for your feedback.