We consider the time set aside for your appointment to be your reserved time. In order to allow all patients experience the best possible appointment arrangement, please recognize the following cancellation policy and fee associated with our practice.
1. Confirmation of your appointment
For appointments scheduled more than 48 hours in advance, a confirmation via text, email, online chat or phone is required prior to your appointment.
2. If you need to cancel an appointment
If you are unable to keep your appointment, please let us know immediately so that we are able to offer your appointment time to another patient. At the discretion of My Friend’s Dentist, appointments cancelled less than 24 hours before their scheduled time will be considered a missed appointment and a $50 cancellation fee, not covered by insurance, will be charged.
3. If you’re running late for an appointment
We realize that traffic, weather or other unforeseeable circumstances can play a role in being late for an appointment. We accommodate appointments up to 10 minutes late without rescheduling.
4. If you need to miss an appointment
We understand that last minute changes in your schedule or emergencies may arise that cause you to miss your appointment. However, missing 3 or more appointments within a year may result in a formal dismissal from our office. This policy ensures that patients who keep their appointments will be able to occupy timeslots that are available.