TonerRefillKits.com - Tech Support Inquiry

TECHNICAL SUPPORT INQUIRY FORM

Note: This form is for technical support for existing customers, only (for other inquiries, please call: 352.343.7533 (9am - 5pm ET) or click on Live Chat on our web site).
For 33 years our goal has been to resolve any issue as fast as possible.

Our No time limit - No 'fine print' guarantee means exactly what it says, no matter when you bought the product, no matter what the reason, if you are disappointed in any way, a refund or replacement is yours (and we sincerely appreciate the opportunity to resolve the problem first).

Thank you!
Preferred contact method:

Please Call Me Please Email Me
Your e-mail address:
example@example.com (required - never shared with anyone)
Your phone number:

Area Code Phone Number (only if you want us to call you - be sure to give us your area code)
Your full name:
(the name under which the order was placed)
Your order number:
This number was provided when you placed your order, in the order email confirmation, in the email shipping confirmation, on the packing slip and on the box label. Failure to provide the order number can delay a response to your inquiry.
Ship to address:
(Only necessary if you can't provide your order number)
Machine manufacturer:
Machine model number:
(e.g. LaserJet Series 4, PC 920, SuperScript 860, etc.)
ReChargX product(s) ordered:
Please verify what you ordered by looking at the label on the bottle
ReChargX product(s) received:
Please verify what you received by looking at the label on the bottle
General problem category? (multiple selections allowed)

Regularly spaced, repeating dots, spots, lines on page Randomly occuring spots, dots, lines, etc. Heavy dark lines along margin(s) of page Razor sharp vertical lines on page Light, faint, blank vertical streaks on page Gray haze over most of the page Overall faint or light print on page Portion of page prints fine, other portion too light Strange click, pop, squeak or other noise Machine still says "toner low"/"toner empty", etc. Other problem/question not listed here
General problem status? (please select only one)

Getting better with continued printing Staying the same over time Getting worse over time Unsure if getting better/worse Not applicable
Name-brand or compatible (generic) cartridge?

Name-brand (OEM) Compatible (ReChargX) Compatible (generic)
How many refills to date?

First refill Second refill Third refill More than three times
How many pages printed so far?
When did the problem start?

Before the cartridge was even empty or refilled Immediately after refilling the cartridge A few days after refilling A few weeks after refilling Not applicable
Did you try another cartridge?

Tried another cartridge - problem went away Tried another cartridge - problem remained Don't have another spare cartridge to try
Additional problem details:
Any/all additional detail is appreciated and helps diagnose the problem and allows us to provide a more accurate answer.
Attach pictures of the print output, the cartridge, etc.

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If the product you ordered is not listed in any of the above fields, please enter it here.
After you press the SUBMIT button, you will be taken back to our web site home page.

During normal business hours we normally answer in under an hour (and most often almost immediately).
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TECHNICAL SUPPORT INQUIRY FORM