The Doula will make every effort to provide the services described.
If the Doula's failure to attend the Client's birth is due to her error or other circumstances such as extreme illness, she is with another mother who is in labor, family emergency, and a backup doula is not provided, natural disaster, inclement weather conditions, an act of God, national state of emergency, pandemic shutdown or war, hospital or birth center policies restricting doulas and the like, there will be no charge for her remaining services and she will refund the Remaining Amount, minus the Retainer Fee.
If the Doula's failure to attend the Client's birth is due to an error on the Client's part, including but not limited to: failing to call Doula, texting her to come to the Client in the middle of the night and the Doula is not responsive, or deciding against having a doula present at the birth after 36 weeks, full payment for services is required pursuant to this contract. The full fee applies.
If the Doula's failure to attend the Client's birth is due to a rapid labor; baby is born less than two (2) hours after the Client calls and asks Doula to come for labor support; if Doula arrives just after, within an hour of the two (2) hour window and the baby has already been born; Doula will stay for immediate postpartum support. Doula will also offer one (1) additional four (4) hour postpartum doula visits at no extra cost within four (4) weeks of the time the Client is discharged from the hospital or birth center. This can include assistance with breastfeeding, laundry, cleaning, baby care, cooking, etc. The full fee applies.
If the Client decides against having the Doula up to and including 36 weeks, the Client will not be required to pay the Remaining Amount. However, the Retainer Fee will be assessed on a services rendered basis (ie: prenatals, administrative duties, communication).
After 36 weeks, if for any reason the Client decides to have a cesarean section and that she does not want a doula to attend the birth, the Client will be required to make full payment for services pursuant to this contract. Please note that under these circumstances, the Doula can still provide exemplary support through a cesarean section birth. The full fee applies.
If, during labor, the Client, her partner or a support person tries calling the Doula, is unable to get in touch with her within two (2) hours from the Client's first call, there is no contact whatsoever, and your baby is born without the Doula or a Backup doula attending the birth, she will refund the full amount of services. The Retainer Fee and the Remaining Amount will be refunded.
Any other circumstances out of the Doula's control that result in her absence at the Client's birth or any party's voluntary termination of this contract will be addressed on a case-by-case basis and may or may not result in a refund of the Retainer Fee and/or waiver of the Remaining Amount. In some instances, a prorated fee may be assessed to determine services rendered before and after an unattended birth.