1. FEES AND PAYMENT:
Annual Membership Fee is $15. Once paid, membership fee is non-refundable.
Current Mileage Fee is $2.40 per mile, which may be revised at any time. You will be notified of any change and will have the option to continue or terminate your membership.
Payment Method: A debit or credit card from Visa or Master Card is required to open your account. After this completed form is delivered to EZ Ride, our accounting department will call you to gather your debit / credit card information and complete your enrollment in the program. Alternately, you may also call our accounting department at 201-939-4242, ext. 3, to provide your debit / credit card details. However, duly completed and signed form must be received prior to your call.
All fees and charges are collected in advance from your credit/debit card by charging $100 to fund your account; fees will be deducted from the available balance, and additional money will be charged to your card when the account balance drops to $25, or below. Rides cannot be provided if there is insufficient balance to provide the requested ride.
Money is never exchanged between riders and the drivers.
2. TRAVEL ARRANGENENTS:
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Reservations must be made 48 hours in advance.
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To make reservations please contact EZ Ride office at:
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For members residing in Monmouth County: 732-380-1299
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For members residing in Bergen County: 201-939-4242 ext. 140
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NO money must be exchanged with the driver. NO tipping is allowed.
3. HANDLING OF INCIDENTS:
In the event of any incident, such as unruly or uncooperative behavior, rider sickness, accident or other circumstances requiring immediate attention, EZ Ride staff will follow procedure per company policy:
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Driver will call 9-1-1, if necessary, and report the incident to staff/management.
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Keeping in view the safety of all riders, staff/management will notify the appropriate authorities or medical center, if not already done.
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The Emergency Contact on file for the rider will be notified.
Late Cancellation & No-Show Policy
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Late Cancellations: No fee is charged if the ride is cancelled by 3:00 PM the business day prior to the ride. However, if the ride is cancelled anytime thereafter or on the day of the scheduled pick-up, the entire trip cost will be charged.
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No Show: If the trip is not cancelled and the rider does not show when the driver arrives for the pick-up, $2 will be charged in addition to the entire trip cost.
Rider Conduct and Responsibilities
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You may bring an aide or someone to physically assist you but it is your responsibility to make sure that your aide too is ready at the scheduled pick-up time. The driver may escort you to the vehicle but will NOT physically assist you.
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All requests for schedule changes or cancellations must be requested at least 48 hours in advance. Please call during our regular business hours, Mon-Fri 8:00am to 5:00pm.
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Drivers are not allowed to make unauthorized stops. If you need to make any stops on the way, you need to request a new trip by calling at least 48 hours before your trip.
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Please be courteous and considerate of others. Use of foul language or any inappropriate behavior will not be tolerated and your service suspended.
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The driver is responsible for in-vehicle conduct of the riders. All instructions and safety rules must be followed. We do not tolerate any abuse (verbal or physical) of other riders or our staff, especially drivers. Clients who mistreat or abuse our staff will have their service suspended for two weeks. Repeat offenders will not be served.
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If you have a comment or complaint, please put it in writing and email it to flext@ezride.org or mail it to us so that the issue can be resolved. Prompt reporting is helpful in properly addressing your concerns.
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No food or drink can be consumed in the vehicles.
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Riders are responsible for their belongings and are asked to not leave any trash in the vehicle.
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Riders are expected to properly wear their seat belt at ALL times inside the vehicle.
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All riders are responsible for following the program rules. We reserve the right to refuse service based on violation of these rules.
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You understand that this authorization will remain in full force and effect until you cancel it in writing, and you agree to notify EZ Ride in writing of any changes in your account information or termination of this authorization. You certify that you are an authorized user of this credit/debit card and that you will not dispute the payments with my bank provided that the transactions correspond with the services performed.
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Your signature below constitutes your explicit and continuing authorization for EZ Ride to regularly charge the debit/credit card you provide EZ Ride as the payment method for the transportation service and all associated costs. A receipt will be mailed to you as charges occur and the charge will appear on your credit card/bank statement. You agree that no prior notification is necessary to charge this card for the costs associated with service under Flex-T program. The frequency of these charges will vary depending upon the usage of the service by Rider, and will be in accordance with the Terms and Conditions of Flex-T program as set forth on the EZ Ride website (www.ezride.org).
4. REPAIR OR CLEANING FEES:
You shall be responsible for the cost of any necessary repairs for damage to, or necessary cleaning costs of the vehicle, associated with any use of the service that goes beyond normal wear and tear (“Repair or Cleaning”). In the event that a Driver reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by EZ Ride's reasonable discretion, EZ Ride reserve the right to facilitate payment for the reasonable cost of such Repair or Cleaning using the payment method designated in your Account.
5. PHOTOGRAPHIC RELEASE:
Rider does hereby grant permission and convey unto EZ Rider all rights, title, and interest in any and all photographic images and video or audio recordings made by EZ Ride or its agents related to the Rider’s transportation activities with EZ Ride, as well as, any royalties, proceeds, or other benefits derived from such use of said photographs, images, videos, or audio recordings.