EMERGENCY CUSTOMER RECEIPT (When System Goes Down) Logo
  • EMERGENCY CUSTOMER RECEIPT (When System Goes Down)

    IMPORTANT - When the system is back up you MUST go to your office email for all receipts and enter receipt into Agency Matrix. Be sure to put a memo in Matrix notes under customer profile that this was done through the agent portal due to our system being down.
  • Payment Error - If you get redirected to an error page after attempting to process a transaction click the "Back" button (all information will still be there, just re-enter card number and CVC code) and adjust any errors outlined in red. Once errors are corrected you will be able to process the payment.

  • Office and Agent Information

  • Customer Details

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  • Payment Details

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