Terms & Policies
Drop In Visit/Walk Scheduling
Time needed for a drop in will be determined in Meet & Greet. Visits and Walks are done within a time frame of +/- 30 minutes. (A visit scheduled for 12:30pm could be done anytime between 12-1pm). This allows time for unforeseen pet issues or traffic.
Medical/Behavior Policy
It is the Client’s responsibility to disclose any and all medical conditions or behavioral issues. We have the right to refuse services if we believe our health/safety is at risk.
Cats or Caged Animals Policy
Visits are required to be scheduled every day regardless of the amount of care the pet needs. Indoor/Outdoor cats are required to be Indoors only while services are scheduled.
Visitors or Deliveries
Please notify us if there will be anyone else entering your house while you are away. This includes family, friends, neighbors, workers, house cleaners, etc. Please also notify us of any packages that may be delivered, if they should be brought in or if there is a designated place for them.
Pet Proofing
It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while on their own home/property.
Pricing & Payment Policy
Charges are finalized at Meet & Greet. Client will receive a copy of Pet Sitting worksheet within 24 hours of Meet & Greet. Payment is due prior to receiving services unless discussed with us during Meet & Greet. We accept payment via CashApp, Stripe, Check, or Cash.
Vet Release
Client is required to provide an emergency contact allowed to make decisions in their absence and a preferred vet. Client is also required to leave a credit card on file with vet. In case of emergency we will make every effort to contact the Client. If the Client is unreachable, we will contact the emergency contact. Pet will be taken to Client’s preferred vet, if that is not possible we will use the nearest Emergency Vet. Client is responsible for all vet costs unless in the case of negligence.
Key Handling
Client is required to provide us with a key/garage door opener/garage door code/front door code/lockbox code at Meet & Greet. If Client requires us to return key at the end of a job there will be a $15 key handling fee. The key will not be locked inside house at the end of a job as we would have no way to get into the house to care for your pet in the case of a flight being delayed, etc.
Cancellation Policy
Cancellations for Overnights must be received 7 days in advance to get a full refund. Cancellations 3-6 days in advance will receive a partial refund of 75% paid. No refunds will be given if Client cancels within 3 days of services. If we are the ones to cancel Client will receive a full refund regardless of how many days prior to services.
Cancellations for Drop Ins, Walks or Hikes must be received by 9:00 AM the day of scheduled service for the service fee to be waived. Cancellations received after 9:00 AM on the day of service will result in the standard service fee being charged even if service is not provided. Any cancellation made by Caioty Tails will result in no charge to the customer for unperformed services.
Holiday Policy
An extra $15 charge will apply to services on the following days:
New Years Eve & New Years Day
Easter Sunday
Memorial Day
3rd - 5th of July
Labor Day
Thanksgiving Thursday-Sunday
Christmas Eve & Christmas Day
Inclement Weather Policy
Although all reasonable efforts will be made to provide the agreed upon services, inclement weather (e.g. snow or ice), national emergencies, severe storms or other circumstances beyond our control may delay or prevent a visit. In such a case, Client and/or the emergency contact person will be notified so that other arrangements can be made, if necessary. We may also cut a walk short due to extreme heat/cold, heavy rainfall, lightning and/or thunderstorms for the safety of the dog. In this event we will notify the client and will always still allow time for a quick potty break and replace a walk with indoor play and some TLC. We ask that you consider your pet and pet sitter’s safety by clearing any steps or walkways of ice, snow and debris. In the event any snow/ice/debris develop while a pet sitter is staying at the Client’s house we will be responsible for clearing it, however a $10 charge will apply. Privacy Policy All of your information will be kept private and confidential. Caioty Tails Pet Care highly respects our clients entrusting us with the care of their home and their pets. We do recommend that you inform a trusted neighbor and/or local police department that, while you are away, Caioty Tails Pet Care will be caring for your pets and your home.
Household Emergencies
Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units. Please discuss any continuous household problems during the Meet & Greet.
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