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1
Did you arrive and enter the home on time?
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2
If you were unable to arrive and enter the home on time please explain
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3
Did you communicate event details with host?
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Timing, allergies, number of guests, reminder of occasional use of kitchen equipment, requests, etc.
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4
If you were unable to communicate event details with host please explain
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5
Were there any changes in the party details?
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Timing, allergies, number of guests, reminder of occasional use of kitchen equipment, requests, etc.
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6
What details changed? How did you resolve given changes?
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7
Were all ingredients & supplies readily available for given menu?
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8
Please explain what ingredients or supplies were missing for given menu items. How did you resolve this?
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9
Did the Placemat Kit have all equipment and supplies upon arrival?
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10
Please explain what equipment or supplies were missing from the Placemat Kit when unpacking. How did you resolve this?
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11
Did the Placemat Kit have all equipment, supplies and platters accounted for prior to leaving?
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12
Please explain what equipment, supplies or platters were missed and accidentally left behind. How can Placemat resolve this?
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13
Was all food (with exception to dessert) prepared within 90 minutes upon arrival?
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14
If menu (with exception to dessert) wasn't completed within 90 minutes please explain
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15
Did you explain the mission & vision behind Placemat either before or during the meal?
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16
If you were unable to explain the mission & vision of Placemat please explain
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17
Were the guests & party receptive to the mission & vision of Placemat?
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18
If the guest weren't interested in the mission & vision of Placemat please explain
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19
Did this party express interest in booking a future Placemat reservation?
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20
If the guests didn't express interest in making a future reservation with Placemat please explain
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21
Were any comments made in regards to the Placemat brand, food, service or team?
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22
What comments were made in regard to the brand, food, service or team?
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23
Do you feel like you worked well with your team members?
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24
If you didn't work well or feel comfortable with team members please explain
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25
On a scale 1-5 how do you think you did executing this reservation from start to finish?
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1
2
3
4
5
I didn't nail this one at all!
Everyone was raving from start to finish!
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26
What can be done next time to keep improving and ensure absolute guest satisfaction is met from start to finish regardless of your personal rating?
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27
Did you receive a tip in person?
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28
Your name?
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First Name
Last Name
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