Electronic Communications Options
You have two options for electronic communication with us: Patient Ally and direct email-to-email.
Patient Ally: is our secure patient portal that you can use to send documents to us and receive documents from us securely. Patient Ally is more secure than email communication because you will have to register for the service and log in each time you access it. If you would like to sign up for Patient Ally, you will receive an emailed invitation to register for the service.
Email only: Many patients prefer the convenience of unsecured email, but email is not considered to be a confidential means of communication. While our electronic systems are secured, information is no longer protected by our systems once an email is sent. Information may be vulnerable while in transit and after it is received by your email server. The kinds of parties that may intercept these messages include, but are not limited to:
• People in your home, work, or other environments who can access your device
• Your employer, if you use your work email to communicate with us
• Third parties such as server administrators and others who monitor internet traffic
• People who may “hack” email or computer
IMPORTANT: If you choose Patient Ally only, we cannot directly email you from this point forward (unless you have chosen to receive emailed appointment reminders). If you choose email only, you understand that you may receive documents and other communication that may contain your protected health information (PHI). You may change your preferences at any time by calling us at (919) 600-4906.