Payment is due in full at the time that services are performed. We do not bill for services. Patient care is by verbal and written consent. We accept Visa, Mastercard, American Express, and Discover payments. We accept cash for the exact amount only. We cannot provide change. Checks will not be accepted. We do not extend credit. [All open invoices are sent to collections after 45 days./ If the account goes delinquent, I understand that a minimum of 6.00% interest will be charged monthly until the account is paid in full. I further agree that if the account is transferred to collection, I will be responsible for all cost necessary to collect this balance including collection fees, attorney fee, court cost, and filing fee. If a check is returned for non-sufficient funds, a minimum $25.00 fee will be added to the amount owed.]
We encourage the use of Pet Health Insurance, and will prepare and send claim forms promptly in order to expedite your reimbursement.
We also accept Care Credit and Scratchpay. We can assist you in your application to Care Credit or Scratchpay at the reception desk. Any information that we collect is private and for our use only.
By admitting my pet for diagnostics, treatment, or surgery, I authorize the veterinarians of My Neighborhood Vet and their support staff to administer such treatment and/or perform such diagnostic or surgical procedures deemed necessary. It is understood that an estimate of charges will be given for services when requested. No guarantee or assistance can be made to the results that may be obtained. Further, I realize that these charges may exceed a given estimate if complications arise. I understand that I will be contacted prior to treatment, if possible, should complications occur.
Deposit for Appointments
1) New clients: We do require a deposit for all new client appointments. We will send you a payment link at which you can make a deposit in the amount of your first visit. This deposit must be made within 24 hours of scheudling your appointment or your appointment will be canceled. This deposit will be applied to the cost of your appointment. However, the deposit becomes non-refundable 48 hours prior to your appointment. If you should cancel your appointment within 48 hours of its scheduled time, you will forfeit the deposit. the deposiit amount is equivalent to a standard new client appointment (a behavioral or emergency appointment may be more) and is subject to change without notice. (Please note, you must complete your client registration form online or in person within 24 hours of scheduling your appointment, or your appointment will be canceled). Note: If you call or email to schedule your appointment on the same day or next day as the appointment is set to be seen, you will be asked to make the deposit to hold your appointment and this deposit is non-refundable. If you do not make your deposit within 1 hour of scheduling your appointment, the appointment is subject to cancellation.
2) Surgeries: Any surgery scheduled will require a deposit of $250 at the time of scheduling. This deposit will be applied toward your surgery cost. If you cancel your pet's surgery sooner than 14 days prior to the scheduled surgery day, you will forfeit the deposit.
Late Arrival Policy
We strongly believe in providing our clients and their pets the full attention they deserve. As such, if you are more than ten minutes late for your appointment slot, we will have to respectfully ask you to reschedule.
We understand that life sometimes gets in the way and you can’t make your scheduled appointment at My Neghborhood Vet. To help us out, it’s important for clients to give us at least 24 hours notice prior to cancelling or rescheduling an appointment. Doing so ensures that we can make the time available for another pet in need. On the 3rd cancellation or rescheduling of any appointment within 24 hours of an appointment, I understand that a non-refundable deposit of $90 per pet, per appointment will be charged.
COVID 19 Related Policies
Please see our website or contact our receptionists for the most up to date COVID policies as these change rapidly in response to current conditions and may change without notice.
By signing my name below, I certify that I have read and consent to the above information. Any questions concerning these policies have been discussed. My signature also certifies my understanding of and agreement with the above policies which will apply to all responsible parties on my account.