Dear Parent or Guardian,  

We are excited to announce that Health-e-Schools telehealth services are available at your child’s school. Your school nurses have been trained to work with our healthcare providers online, via safe and secure computer equipment to see students during the school day.

We can treat illnesses, provide urgent and behavioral health care, and help students manage known medical conditions. We work with you; the parent or guardian and the school nurse to provide the best care possible. Our provider will contact you after the visit to discuss any concerns we note as well as treatment plans and options. Prescription medications will be sent to your usual pharmacy and visit notes will be sent to your primary care provider.

Your insurance, including all major carriers, Medicaid and NC Health Choice, will be billed just as it is when you visit your provider. No money will be exchanged in the nurse’s office; copays will be billed. If your child is uninsured, we will work with you on a generous sliding scale to ensure that he or she receives the same affordable care as well. 

Each student is encouraged to utilize this service.

We can diagnose and treat:

• sinus congestion, common allergies, cold symptoms 

• sore throat 

• ear infections

• urinary symptoms 

• influenza

• behavioral health issues 

• conjunctivitis (“pink eye”) 

• many other common conditions and illnesses 

If your child does not have a fever and is not diagnosed with a contagious condition, he or she will be allowed to finish their day at school. Or, if so required, our provider can send the nurse a school excuse.

We are always open to questions or concerns and welcome your feedback. Please visit our website, email, or call if you need additional information.

Once a student is enrolled, appointments may be scheduled by emailing appts@crhi.org, or by the school nurse. Nurses will always communicate with a parent or guardian before scheduling your student to see one of our providers. 

We look forward to assisting you and your student by providing health care services at his or her school.

Sincerely,  

The Health-e-Schools Staff

 

Amanda Martin, MHA, Executive Director: amanda.martin@crhi.org

Dr. Steve North, MD, MPH, Medical Director: steve.north@crhi.org

Tonya Shuffler, DNP, FNP, Lead Provider: tonya.shuffler@crhi.org

Lacey Jones, Managing Director: lacey.jones@crhi.org

Allison Bell, Program Director: allison.bell@crhi.org

 

For more information, please visit Health-e-Schools.com

• HIPAA/FERPA: Health-e-Schools staff will share confidential information only in the following situations: when it is educationally relevant for a student’s academic progress, when necessary to address potential health care needs, to ensure the safety of the patient, other students/staff/and/or school personnel, or other situations specified by law. The Health-e-Schools staff may discuss the patient’s medication and other health case needs with the appropriate staff members who will administer the student’s medication and provide care to the student while the student is at school. Additional detailed information about the Privacy Practices that govern the Health-e-Schools Telehealth Program is available on our website at www.health-e-schools.com and at each school nurse office.

• I, the undersigned, give permission and consent for the above enrolled patient to have treatment through and by Health-e-Schools. I understand the nature of this treatment, the way it is provided, and the details and limitations of this form and style of treatment. I give permission for Health-e-Schools to receive information from the school about my child’s health history if appropriate. I acknowledge that I have been offered a copy of the Notice of Privacy Practices. I agree to release all records related to this treatment to the Primary Care Provider. I agree that I will be responsible for all costs associated with said treatment and that I will provide any insurance information as requested. All costs and fees not covered by insurance will be my responsibility. As the undersigned of the above patient, I authorize the release of any information necessary to process insurance claims for payment of benefits to CRHI for Health-e-Schools. The information above is true and complete to the best of my knowledge.

• By signing this form I am stating the information I am providing is accurate and up-to-date, and I will update Health-e-Schools with any changes as soon as possible. This form is valid until written revocation is received by Health-e-Schools staff or student/staff is no longer enrolled in the school system.